# Cybersecurity and IT Professional Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills EnglishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am an IT and cybersecurity professional with experience managing 250+ endpoints across multiple clients while maintaining performance, stability, and security. I have led cybersecurity initiatives, implemented endpoint protection and firewall controls, and helped reduce vulnerabilities through regular audits and assessments. I have a strong background in IT operations, documentation, and support process improvement. I enjoy building efficient systems, automating routine tasks, and creating clear documentation that improves knowledge sharing and operational consistency. My experience also includes customer-facing roles, where I developed strong communication, problem-solving, and service skills. I have worked in call center, transportation, retail, and banking environments, which strengthened my ability to stay calm under pressure and support people effectively. Overall, I bring a mix of technical operations, cybersecurity, customer service, and digital marketing experience. I am focused on delivering reliable IT solutions, improving security posture, and supporting business goals through practical, efficient technology management. ## Professional area ### [Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[IT](https://jobicy.com/resume-skill/it.md)[IT Helpdesk](https://jobicy.com/resume-skill/it-helpdesk.md)[ITSM](https://jobicy.com/resume-skill/itsm.md)[Mobile Device Management (MDM)](https://jobicy.com/resume-skill/mdm.md)[Network Engineering](https://jobicy.com/resume-skill/network-engineering.md)[Networking](https://jobicy.com/resume-skill/networking.md)[Operations Management](https://jobicy.com/resume-skill/operations-management.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Risk Management](https://jobicy.com/resume-skill/risk-management.md)[System Administrator](https://jobicy.com/resume-skill/system-administrator.md)[Troubleshooting](https://jobicy.com/resume-skill/troubleshooting.md) ## Education 2023 - 2026 B.Sc. in Information Technology @ University of Phoenix Major in Information Technology; Advanced Cybersecurity Certificate; GPA 4.0 ## Experience Jul 2023 - Present Head of Managed Services @ Panhandle Computer Services Managed 250+ endpoints across 10 clients; implemented cybersecurity initiatives; monitored IT and cybersecurity incidents; developed managed services strategies; automated routine tasks; led crisis response efforts. Mar 2023 - Jun 2023 Call Center Representative @ Xcel Energy Handled customer inquiries, resolved problems, maintained call center database, supported service changes, explained bills, negotiated payment arrangements, promoted marketing programs, and participated in on-call emergency/outage rotation. Feb 2020 - Mar 2023 Uber/Lyft Driver @ Self-Employed Provided transportation services with a focus on customer satisfaction, vehicle cleanliness, safe driving, and repeat client experience. Nov 2019 - Feb 2020 CAP Team Associate @ Walmart Supported store presentation, unloaded trucks, sorted backroom products, stocked shelves, maintained cleanliness, greeted customers, and assisted vendors and drivers. Oct 2019 - Nov 2019 Communications and IT Rep @ BSL Media Worked with the IT team to install security software, communicated with clients, ordered supplies, and assisted with application modules under senior developer direction. Jul 2018 - May 2019 Internet Marketing Manager @ 887 Media Analyzed marketing data, created social media content, developed client website content, improved campaign performance, and managed content strategy and on-page efforts. Apr 2016 - Jul 2018 SEO/SEM Consultant @ 887 Media Provided SEO strategy, improved rankings and search accessibility, and supported inbound digital marketing efforts. Nov 2015 - Apr 2016 Workforce Management @ Sitel Managed staffing levels, monitored call traffic, prepared reports, supported forecasting and scheduling, and trained team members on report development. Nov 2014 - Nov 2015 Call Center Rep @ Sitel Delivered timely customer service, resolved customer needs, maintained satisfaction, and supported loyalty through follow-up calls. Feb 2014 - Oct 2014 Marketing Director @ Tedco Buildings ‘n Things Managed social networking content, researched online trends, created engagement campaigns, and supported marketing, public relations, media relations, and copywriting. Feb 2010 - Jan 2014 Webmaster/SharePoint Admin @ Happy State Bank Maintained website consistency, worked with code conversion tools, managed SharePoint environment, administered servers, and used PowerShell scripts for maintenance and governance. Aug 2009 - Jan 2010 Teller @ Happy State Bank Assisted clients with product information, referred them to financial experts, maintained confidentiality, and provided friendly customer service. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Customer Success ManagerUnited StatesI am a Customer Success Manager with an engineering background, and I enjoy building the systems I manage. 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