# Customer Success Manager Location[United States](https://jobicy.com/resume-region/united-states.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, KoreanAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a Customer Success Manager with an engineering background, and I enjoy building the systems I manage. My experience combines customer success, technical problem-solving, and workflow automation, which helps me bridge the gap between customers and internal teams. I currently manage a book of 119 B2B accounts across the US and UK, supporting more than $30M in annualized recurring revenue. I focus on adoption, expansion, and retention by delivering hands-on onboarding, enablement, and ongoing account support. I have built an AI-powered CRM and automated workflow system from the ground up. I am comfortable working with APIs, integrations, JavaScript, and data sources, and I use that technical foundation to create clear, scalable customer experiences. My background also includes sales and healthcare experience, where I developed strong communication, relationship-building, and coordination skills. I have worked directly with customers, patients, and cross-functional teams to solve problems quickly and keep operations running smoothly. I am bilingual in Korean and English, and I value clear communication in both written and verbal settings. I enjoy translating complex technical needs into practical guidance that customers can understand and use effectively. I hold a B.S. in Human Biology from the University of California, San Diego, where I graduated Magna Cum Laude with a 3.8 GPA. I also have volunteer experience in a hospital setting, which strengthened my service mindset and attention to detail. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Data Analysis](https://jobicy.com/resume-skill/data-analysis.md)[English language](https://jobicy.com/resume-skill/english.md)[JavaScript](https://jobicy.com/resume-skill/javascript.md)[Onboarding](https://jobicy.com/resume-skill/onboarding.md)[Problem Resolution](https://jobicy.com/resume-skill/problem-resolution.md)[Process Improvement](https://jobicy.com/resume-skill/process-improvement.md)[Relationship Building](https://jobicy.com/resume-skill/relationship-building.md)[Reporting](https://jobicy.com/resume-skill/reporting.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Training](https://jobicy.com/resume-skill/training.md) ## Education Sep 2021 - Jun 2023 B.S. in Human Biology @ University of California, San Diego GPA 3.8, Magna Cum Laude ## Experience Jan 2023 - Current Engineer & Customer Success Manager @ Phynite Owns the full active book of 119 B2B accounts across the US and UK, driving adoption, expansion, and retention. Built an AI-powered CRM and automated workflow system from scratch, led onboarding, translated technical customer needs into internal tools and workflows, partnered cross-functionally, and supported high-volume weekly operations. Jan 2021 - Dec 2022 Sales Associate @ Reformation Became a product expert, educated customers, built a loyal client base using CRM outreach, and generated $350,000 in personal sales with a 95%+ Net Promoter Score. Sep 2024 - Sep 2025 Medical Assistant @ Beyond Women's Health Led planning and coordination of a product open house, drove attendance and conversion into treatment packages and memberships, and served as patient liaison coordinating prescriptions, follow-up, and support. Apr 2022 - Aug 2024 Research Assistant @ OB/GYN & Reproductive Sciences, University of California, San Diego Worked with complex protocols and data, including genotyping across transgenic mouse lines using PCR, gel electrophoresis, and ELISA. Maintained meticulous records and refined processes for accuracy and efficiency. Sep 2019 - Sep 2021 Hospital Volunteer @ Torrance Memorial Medical Center Provided reception support and general information to visitors and families, safely discharged patients to family members, and maintained HIPAA compliance. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Accounting & Payroll Support ProfessionalUnited StatesI am an accounting support professional with more than 20 years of experience in payroll processing, accounts payable, procurement, and reconciliation. 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