# Customer Support & Virtual Operations Specialist Location[Paraguay](https://jobicy.com/resume-region/paraguay.md)Rate, USD $15 / hourWork schedule Full Time, Part Time, Temporary, Links—Language skills English, French, Korean, Portuguese, SpanishAvailable for Hire Yes Hire me Save Log in to save * ## About me Bilingual (English–Spanish) professional with early English immersion and 4+ years of experience in customer support, virtual assistance, and remote operations. Skilled in managing high-volume customer interactions, resolving issues efficiently, and maintaining strong client relationships in fast-paced environments. Detail-oriented, reliable, and highly adaptable, with a proven ability to work independently in remote settings. Currently pursuing a Doctor of Medicine degree. ## Professional area ### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)[Design & Media](https://jobicy.com/resume-category/design-multimedia.md)[Finance & Accounting](https://jobicy.com/resume-category/accounting-finance.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Marketing](https://jobicy.com/resume-category/marketing.md)[Teacher & Coach](https://jobicy.com/resume-category/teaching.md) ## Skills ### [Administrative Assistant](https://jobicy.com/resume-skill/administrative-assistant.md)[Analytical Skills](https://jobicy.com/resume-skill/analytical-skills.md)[Appointment Scheduling](https://jobicy.com/resume-skill/appointment-scheduling.md)[Business Administration](https://jobicy.com/resume-skill/business-administration.md)[Client Management](https://jobicy.com/resume-skill/client-management.md)[Client Relations](https://jobicy.com/resume-skill/client-relations.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Client Service Delivery](https://jobicy.com/resume-skill/client-service-delivery.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Customer and Client Support](https://jobicy.com/resume-skill/customer-and-client-support.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Effective Communication](https://jobicy.com/resume-skill/effective-communication.md)[Excellent Communication skills](https://jobicy.com/resume-skill/excellent-communication-skills.md)[Google Slides](https://jobicy.com/resume-skill/google-slides.md)[Google Workspace](https://jobicy.com/resume-skill/google-workspace.md)[Microsoft 365](https://jobicy.com/resume-skill/microsoft-365.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Microsoft PowerPoint](https://jobicy.com/resume-skill/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/resume-skill/msteams.md)[Microsoft Word](https://jobicy.com/resume-skill/microsoft-word.md)[Multi-tasking](https://jobicy.com/resume-skill/multi-tasking.md)[Virtual Assistance](https://jobicy.com/resume-skill/virtual-assistance.md) ## Education Mar 2020 - Present Doctor of Medicine @ Universidad del Pacifico Feb 2004 - Nov 2018 Business Administration and Economics @ San Ignacio de Loyola Bilingüal International School ## Experience Jan 2023 - Feb 2026 Customer Support & Virtual Operations Specialist @ Anglais France Managed high-volume customer interactions via live chat and email (up to 40–60 conversations daily). Delivered bilingual support (English/Spanish), ensuring fast response times and high customer satisfaction. Resolved customer issues efficiently, reducing escalation rates and improving user experience. Performed accurate data entry, database management, and record tracking. Coordinated administrative operations including inbox management, scheduling, and task prioritization. Maintained consistent performance in a fully remote environment, meeting deadlines and KPIs. Aug 2020 - Present English Language Instructor @ Freelancer Delivered structured English lessons to young learners in both virtual and in-person environments. Designed personalized lesson plans to accelerate language acquisition. Improved students’ speaking and comprehension skills through interactive methods. Monitored and reported student progress to parents/guardians. Utilized online platforms (Zoom, Google Meet) to conduct engaging virtual classes. Dec 2017 - Feb 2018 Business Administration and Accounting Intern @ Ferrere Abogados Supported accounting and administrative processes in a professional legal environment. Organized financial documentation and maintained accurate records. Assisted with data handling and internal office operations. Mar 2026 - Present Events Operations Coordinator @ Jessica Miralles Event Planner Coordinate and oversee social and corporate events from planning through execution. Manage vendor relationships, event logistics, schedules, and on-site operations while ensuring a high-quality experience for clients and guests. Collaborate with event planners and service providers to deliver successful events and maintain organizational standards. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Full Stack Software EngineerUnited StatesI am a Full Stack Software Engineer with deep experience building scalable backend and frontend systems across healthcare and financial services. I have led the development of cloud-native, API-first, and…](https://jobicy.com/cv/id148874.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Data AnalystUnited StatesI am a Data Analyst with 5 years of experience in FinTech, Banking, Payments, and regulatory analytics. I focus on turning complex data, business logic, and ETL flows into clear…](https://jobicy.com/cv/id148870.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) AnalystRussiaI am an early-career analyst with a strong interest in BI analytics and data analysis. 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