# Commercial Sales, Key Account Management & B2B Business Development Location[Iran](https://jobicy.com/resume-region/iran.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, French, SpanishAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a results-driven commercial sales and key account management professional with more than 10 years of progressive experience at Emirates Airline. My background is centered on B2B sales, travel trade partnerships, corporate accounts, and customer relationship management. I have built and managed portfolios of travel trade partners, corporate clients, and key customers, with a strong focus on passenger revenue growth, retention, and long-term commercial value. I am experienced in commercial negotiation, account planning, sales forecasting, market intelligence, and CRM-based account management. In my current role as Sales Executive, Commercial Operations, I lead sales calls, account reviews, and client meetings to identify needs, strengthen partnerships, and create new business opportunities. I also negotiate commercial agreements, corporate contracts, and incentive programs while coordinating closely with internal teams such as Reservations, Revenue Management, Marketing, and Airport Services. Previously, I worked in customer sales and service roles at Emirates Airline, where I handled reservations, ticketing, itinerary changes, fare rules, baggage policies, and service recovery cases. I also supported revenue growth through upselling, cross-selling, and promotion of airline products, services, and loyalty benefits. I have also managed UAE visa applications as a concurrent assignment, ensuring accurate documentation, timely follow-up, and confidential handling of customer cases. This experience strengthened my attention to detail, communication skills, and ability to support customers and agencies in a high-volume environment. My achievements include reaching 184% of my annual sales target in the 2024-2025 sales cycle and receiving the Gold Najm Award. I am proud of my contribution to strong commercial results and team recognition, and I am open to relocation to Paris, France. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Management & Operations](https://jobicy.com/resume-category/management.md)[Sales](https://jobicy.com/resume-category/sales.md) ## Skills ### [Account Management](https://jobicy.com/resume-skill/account-management.md)[Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Business Development](https://jobicy.com/resume-skill/business-development.md)[Client Relationship Management](https://jobicy.com/resume-skill/client-relationship-management.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Communication skills](https://jobicy.com/resume-skill/communication-skills.md)[Customer Relationship](https://jobicy.com/resume-skill/customer-relationship.md)[Customer Retention](https://jobicy.com/resume-skill/customer-retention.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Customer Success](https://jobicy.com/resume-skill/customer-success.md)[Customer Support](https://jobicy.com/resume-skill/customer-support.md)[English language](https://jobicy.com/resume-skill/english.md)[French language](https://jobicy.com/resume-skill/french.md)[International communication](https://jobicy.com/resume-skill/international-communication.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Patience](https://jobicy.com/resume-skill/patience.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Relationship Building](https://jobicy.com/resume-skill/relationship-building.md)[Reliable](https://jobicy.com/resume-skill/reliable.md)[Reselling and Cross-selling](https://jobicy.com/resume-skill/reselling-and-cross-selling.md)[Revenue Generation](https://jobicy.com/resume-skill/revenue-generation.md)[Sales](https://jobicy.com/resume-skill/sales.md)[Salesforce](https://jobicy.com/resume-skill/salesforce.md)[Self Motivated](https://jobicy.com/resume-skill/self-motivated-2.md)[Sociable](https://jobicy.com/resume-skill/sociable.md)[Soft skills](https://jobicy.com/resume-skill/soft-skills.md)[Stakeholder Management](https://jobicy.com/resume-skill/stakeholder-management.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Time Management](https://jobicy.com/resume-skill/time-management.md) ## Education 2010 - 2016 Bachelor of Information Technology @ Islamic Azad University ## Experience Apr 2024 - Present Sales Executive, Commercial Operations @ Emirates Airline Manage and grow a portfolio of travel trade partners, corporate accounts and key customers to drive passenger revenue, account retention and sustainable commercial growth. Lead sales calls, account reviews and client meetings to identify needs, strengthen commercial partnerships and generate new business opportunities. Negotiate commercial agreements, corporate contracts, incentive programmes and account-specific action plans with travel agencies and corporate clients. Analyse account performance, customer demand, pricing, market trends and competitor activity; translate insights into recommendations that support sales performance and market-share growth. Prepare sales reports, forecasts and KPI updates; maintain accurate account information in Salesforce and coordinate closely with Reservations, Revenue Management, Marketing and Airport Services. Achieved 184% of annual sales target in the 2024-2025 sales cycle; received the Gold Najm Award and contributed to the Commercial Operations team being recognised among Emirates Airline’s Top 5 globally in the Chairman’s Sales Award. Mar 2023 - Mar 2024 Senior Customer Sales & Service Agent @ Emirates Airline Delivered sales, reservations and service support to Emirates Airline passengers and travel trade partners in a high-volume airline environment. Resolved complex itinerary, ticketing, rebooking, fare-rule, baggage and service-recovery cases with a customer-focused approach. Supported revenue growth through upselling, cross-selling and promotion of Emirates Airline products, services and loyalty benefits. Jun 2021 - Jan 2024 Visa Services Specialist (Concurrent Assignment) @ Emirates Airline Managed UAE visa applications for Emirates Airline passengers and travel trade partners, ensuring complete documentation, accurate application details and timely follow-up. Reviewed travel and visa documentation, advised customers and agencies on requirements, and resolved application-related cases with accuracy and confidentiality. Apr 2016 - Mar 2023 Customer Sales & Service Agent @ Emirates Airline Delivered customer sales, reservations, ticketing and travel support, including itinerary changes, fare rules, baggage policies and travel documentation. Resolved service issues and complaints professionally while identifying opportunities for upselling and cross-selling. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) AI LeadKuwaitI am a senior AI/ML technical leader with 9+ years of experience delivering AI, LLM, RAG, agentic AI, MLOps, and data-driven solutions across telecom, banking, manufacturing, HR, healthcare, and enterprise…](https://jobicy.com/cv/id148962.md) * [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Business Assistant / Junior Project ManagerUnited StatesJunior Project Manager with 1+ year of remote experience coordinating cross-functional teams across marketing, development, and operations at a US-based no-code SaaS company. 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