# Customer Service Representative

Location[Dominican Republic](https://jobicy.com/resume-region/dominican-republic.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, SpanishAvailable for Hire Yes

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## About me

I am an organized and responsible professional with experience in customer service and medical administration. I focus on delivering efficient, accurate support while maintaining a professional and friendly approach.

I have developed strong time management skills and adaptability, which help me handle different tasks and work environments effectively. I am comfortable working in fast-paced settings and staying attentive to details.

My background includes customer service work for well-known clients and support in medical-related administrative tasks. I have experience with tools and processes such as Nextgen, Amazon Connect, Excel, Microsoft Office, and Wordpress.

I am familiar with medical claims, patient service coordination, ICD-10 codes, CPT codes, NPI, and TAX ID management. This has strengthened my ability to support both customers and operational workflows with accuracy.

I speak Spanish and English, and I value professional communication and teamwork. I am also a fast learner who is committed to continuous improvement and dependable service.

In addition to my professional experience, I have served as an international basketball referee (FIBA3X3), which reflects my discipline, responsibility, and ability to perform under pressure.

## Professional area

### [Admin & Virtual Assistant](https://jobicy.com/resume-category/admin.md)[Customer Support](https://jobicy.com/resume-category/supporting.md)

## Skills

### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Client Support](https://jobicy.com/resume-skill/client-support.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Data Entry](https://jobicy.com/resume-skill/data-entry.md)[Microsoft Excel](https://jobicy.com/resume-skill/excel.md)[Microsoft Office](https://jobicy.com/resume-skill/microsoft-office.md)[Organization](https://jobicy.com/resume-skill/organization.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Time Management](https://jobicy.com/resume-skill/time-management.md)[WordPress](https://jobicy.com/resume-skill/wordpress.md)

## Education

Aug 2014 - Jul 2016  technical informatic  @  Vicente Aquilino Santos Polytechnic  Aug 2022 - Present  Physical Education  @  UASD (Autonomous University of Santo Domingo)

## Experience

Mar 2021 - Nov 2022  Customer Service  @  The new York times, mint mobile.

Customer service experience for The New York Times paper and Mint Mobile.

Jul 2023 - Present  Patient Service Coordinator  @  The Urology Specialist Center

Medical administration support including medical claims, ICD-10 codes, CPT codes, NPI, and TAX ID management.

Aug 2022  International Basketball Referee  @  FIBA3X3

Worked as a FIBA3X3 international basketball referee.

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