# IT Support / Help Desk Location[Brazil](https://jobicy.com/resume-region/brazil.md)Rate, USD Not specifiedWork schedule Full Time, Links Language skills English, PortugueseAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a software engineer with 5 years of experience building modern and efficient interfaces, and I am now transitioning into IT Support / Help Desk. Throughout my career, I have worked closely with debugging, log analysis, and clearly explaining technical issues, which makes this move a natural next step for me. I have strong experience with React, Next.js, Vue.js, TypeScript, VTEX (Faststore and IO), jQuery, SASS, and Go. I have also worked in legacy environments and on backend tasks, which has given me a broad technical foundation and the ability to adapt quickly to different systems and workflows. In my previous roles, I contributed to projects from concept through final implementation, as well as to the continuous maintenance and evolution of existing products. I focus on clean code, best practices, performance, and usability in everything I build. I have worked in e-commerce environments across multiple stacks, including VTEX IO, VTEX Faststore, and Vue.js-based solutions. These experiences strengthened my ability to solve technical challenges, integrate APIs, and deliver reliable solutions in high-demand settings. I also value teamwork and communication. I have had opportunities to mentor junior developers and support the technical growth of my team, which helped me develop a collaborative and service-oriented mindset. I am based in Brazil and speak Portuguese natively, with professional English proficiency. I am looking for an opportunity where I can use my technical background to support users directly, troubleshoot issues effectively, and contribute to a responsive IT support environment. ## Professional area ### [Customer Support](https://jobicy.com/resume-category/supporting.md)[Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Adaptability](https://jobicy.com/resume-skill/adaptability.md)[Communication](https://jobicy.com/resume-skill/communication.md)[Customer Service](https://jobicy.com/resume-skill/customer-service.md)[Help Desk](https://jobicy.com/resume-skill/help-desk.md)[jQuery](https://jobicy.com/resume-skill/jquery.md)[Maintenance](https://jobicy.com/resume-skill/maintenance.md)[Mentoring](https://jobicy.com/resume-skill/mentoring.md)[Next.js](https://jobicy.com/resume-skill/next-js.md)[Problem Solving](https://jobicy.com/resume-skill/problem-solving.md)[React](https://jobicy.com/resume-skill/react.md)[Sass](https://jobicy.com/resume-skill/sass.md)[Teamwork](https://jobicy.com/resume-skill/teamwork.md)[Technical Support](https://jobicy.com/resume-skill/technical-support.md)[Troubleshooting](https://jobicy.com/resume-skill/troubleshooting.md)[TypeScript](https://jobicy.com/resume-skill/typescript.md)[Vue.js](https://jobicy.com/resume-skill/vue-js.md) ## Education Jan 2013 - Jan 2015 High School @ E.E. Professor Adalberto Mecca Sampaio ## Experience Mar 2026 - Present Software Engineer @ Mercado Livre Jun 2024 - Feb 2026 Front End Developer @ eVision Digital Agency Worked across multiple e-commerce ecosystems, developing and maintaining projects on VTEX IO, Vue.js (Uappi), and Next.js using VTEX Faststore. Contributed to both ongoing project evolution and new feature implementation, with a focus on performance, scalability, and best practices. Handled interface development, API integration, and technical problem-solving in complex, high-demand environments. Jul 2021 - Aug 2023 Front End Developer @ Econverse Built and evolved VTEX IO and Legacy projects. Participated in ongoing projects and implementations from initial architecture through final delivery, with a focus on performance, organization, and clean code practices. 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