# Microsoft 365 & Cloud IT Specialist Location[Japan](https://jobicy.com/resume-region/japan.md)Rate, USD Not specifiedWork schedule Full Time, Links—Language skills English, JapaneseAvailable for Hire Yes Hire me Save Log in to save * ## About me I am a results-driven IT professional with more than 14 years of experience in Microsoft 365 administration, cloud infrastructure, and enterprise helpdesk support. I specialize in Exchange Online, Intune, Entra ID, SharePoint, Teams, and Azure, and I am comfortable working in remote, global environments. I currently work as a Microsoft 365 & Cloud IT Specialist at Sysamic K.K. in Japan, where I administer Microsoft 365 services, support around 500 users and 1,000 managed devices, and manage device enrollment, compliance, and application deployment through Microsoft Intune. My background also includes extensive experience at SoftBank Corp., where I supported Microsoft 365 services for internal users, handled Windows updates and system maintenance, and provided L1/L2 helpdesk support through a ticketing system. I have strong hands-on experience with PC setup, configuration, deployment, and hardware inventory management. In addition to Microsoft technologies, I have worked with Windows Server, Active Directory, DNS, DHCP, and Group Policy. I am also certified in Azure Fundamentals and AWS Cloud Practitioner, which supports my cloud-focused technical profile. I speak English, Japanese, and Nepali, and I have experience supporting multilingual and international teams. I hold JLPT N1 and TOEIC 725, and I am comfortable collaborating across time zones and using remote work tools such as Microsoft Teams and SharePoint. I am currently seeking a fully remote IT role and am relocating to Nepal. I bring a strong mix of cloud administration, endpoint management, helpdesk support, and remote collaboration experience. ## Professional area ### [Developer & Engineer](https://jobicy.com/resume-category/dev.md)[Management & Operations](https://jobicy.com/resume-category/management.md) ## Skills ### [Active Directory](https://jobicy.com/resume-skill/active-directory.md)[AWS](https://jobicy.com/resume-skill/aws.md)[Azure](https://jobicy.com/resume-skill/azure.md)[Microsoft Outlook](https://jobicy.com/resume-skill/outlook.md)[Mobile Device Management (MDM)](https://jobicy.com/resume-skill/mdm.md)[Windows Server](https://jobicy.com/resume-skill/windows-server.md) ## Education 2007 - 2011 Bachelor of Arts in Hospitality & Tourism Management @ Meikai University 2005 - 2007 Japanese Language Studies @ Jishugakukan Japanese Language School 2002 - 2004 High School Certificate @ Cambridge College ## Experience Jan 2024 - Present Microsoft 365 & Cloud IT Specialist (L1/L2) @ Sysamic K.K. Administer Microsoft 365 environment including Exchange Online, SharePoint, Teams, Intune, and Entra ID; provide L1/L2 helpdesk support for approximately 500 users and 1,000 managed devices; manage device enrollment, compliance policies, and application deployment via Microsoft Intune; configure Entra ID user provisioning, MFA, Conditional Access, and RBAC policies; maintain Windows Server infrastructure including Active Directory, DNS, DHCP, and Group Policy; perform PC setup, configuration, and deployment; manage hardware asset lists and device inventory records. Apr 2011 - Dec 2023 IT Support Specialist @ SoftBank Corp. Supported Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive for internal users; performed Windows updates, patch management, and system maintenance; handled PC setup, configuration, and deployment for onboarding and hardware refresh cycles; maintained hardware asset lists and managed device inventory; provided L1/L2 helpdesk support and resolved user issues via ticketing system. ## Recommend this talent ## Related resumes [![Photo](https://jobicy.com/react/themes/app/images/candidate.png) Senior Fullstack EngineerUnited Arab EmiratesI am a Senior Fullstack Engineer with 8 years of experience building scalable, distributed cloud systems across fintech, payments, and communications industries. 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