Performance-driven Customer Service Representative who is willing to constantly go the extra-mile.
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Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information, register orders for the customers of a webshop, solving tickets in Zendesk
Both front and back office tasks supporting petrol stations that are located in the UK: answering incoming calls and e-mail queries, preparing reports,processing invoices,
Managing orders which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims Handling complaints, arranging product substitutions and returns, initiation of billing, and internal and external correspondence
Dealing with escalations, supporting L1 agents in carrying out daily tasks
Creating cases, registering all activities using a ticketing tool, Resolving reported issues according to pre-defined use cases
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
