Performance-driven Customer Service Representative who is willing to constantly go the extra-mile.
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Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information, register orders for the customers of a webshop, solving tickets in Zendesk
Both front and back office tasks supporting petrol stations that are located in the UK: answering incoming calls and e-mail queries, preparing reports,processing invoices,
Managing orders which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims Handling complaints, arranging product substitutions and returns, initiation of billing, and internal and external correspondence
Dealing with escalations, supporting L1 agents in carrying out daily tasks
Creating cases, registering all activities using a ticketing tool, Resolving reported issues according to pre-defined use cases