7 years+ of experience in accompanying clients to transform their organisations, improve their customer experience and implement innovative solutions. Strong organizational and digital project management skills at a board members level.
Strong entrepreneurial mindset and society-planet-oriented projects – Management of our Pro bono initiative / Skills sponsorship Program
– Business transformation projects, process reengineering and change management
Enterprise strategy definition (formalization of value proposition, business model and service offerings) and formalization of transformation plans for large companies, associations and startups
Management of multi-project and cross-entity roadmaps within large companies, coordination of a team of about 40 business consultants for a state-related agency in
Formalization & optimization of processes
– Digital transformation, innovation and customer engagement
Audit of the digital maturity and the innovation tool of an energy company (interviews, change management workshops, implementation of the transformation plan)
Review of the customer journey and experience of multiple operators (Bank, Telecom, startups and associations)
Framing of a data hub for a national ministry
– I have been independently managing our skills sponsorship program for the past 5 years, with an average of 1700 days of donations per year, supporting more than 50 beneficiaries over the 5 years, managing a core team of 4 consultants, operating the legal, administrative and fiscal aspects, framing and defining projects, recruiting volunteers, and monitoring projects as project supervisor
– Significant project experiences
Agence Nationale de l’Habitat – Coordination of a team of 40 consultants leading the continuous improvement of a distributed energy renovation aid (MaPrimeRénov’) and the launch of a new public service (France Rénov’)
Ministry of Education – Framing of the Data Hub project of the Ministry of Education
ORANGE FRANCE – study of opportunities to diversify the brand into other sectors of activity and to improve the brand’s service offering to its subsidiaries
BNP PARIBAS – implementation of a regulatory middle-office (Compliance)
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I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
