IS Analyst

Rate, USD
$35 / hour
Work schedule
Full Time,
Language skills
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About me

Resourceful and high-performing Information Systems Analyst with over 14+ years’ experience with Tier I, II and III helpdesk support as well as 7+ years supporting healthcare applications. Motivated and analytical, with a natural ability for troubleshooting issues efficiently. Aptitude for overseeing project progress, identifying and supporting processes, and communicating approaches to produce high quality outcomes.


04/2021 - Exp. Grad Date 2024 BS in CIS for Software Development @ Post University
09/2022 - 12/2022 Linux/Unix Administration Cert @ Camden County College


Dec 2021 - April 2022 Senior Coordinator Customer Service @ Hillrom / Epiphany Health Care

– Monitor cases for clients in SalesForce for multiple Hospitals and Clinics worldwide.
– Utilized Filemaker Pro Troubleshoot HL7 issues with clients with various remote utilities.

July 2021 - Oct 2021 Enterprise Service Desk Analyst @ ATSG – Axispoint Technology Solutions Group

– Contracted to support a client store refresh which includes working with an on-site technician to replace existing hardware on-site. Hardware included IGEL workstations, credit card machines, racks, switches, patch panels, etc.
– Configured networked devices on the backend utilizing Cisco Meraki, USAePay, 8×8, and various other software.

Mar 2017 - Apr 2020 IS Analyst / Desktop Engineer @ Ochsner Healthcare

– Provided support to both clinical and non-clinical applications, delivered implementations, upgrades, updates, and maintenance of applications and hosting servers for Cardiology and Neurology Departments.
– Collaborated with team members to roll out applications in newly acquired healthcare locations
– Created packages and supporting documentation for distribution with the LANDesk application
– Participated in Windows 10 rollout and O365 migration.
– Responsible for supporting 30+ Clinical applications to include server maintenance, upgrades/updates & rollouts. The majority focused on Neurology and Cardiology (PACS/DICOM).

Sep 2013 - Mar 2017 Client Service Specialist III/LANDesk Administrator @ West Jefferson Medical Center

– Continuously delivered daily Tier I & II technical support, including configuring, testing, and pushing software distributions. Managed hospital-wide Windows 7 rollout
– Established a schedule and notifications for the monthly maintenance of 50+ servers
– Designated MS Exchange Administrator, oversaw email migrations to O365
– Coordinated help desk team shift schedule, mentored and trained team members
– Awarded Employee of the Month, January 2016

April 2004 - Mar 2013 IS Support Lead/Purchase Agent @ International MATEX Tank Terminals / IMTT

– Effectively provided companywide Tier I and II support, including maintaining 1000+ workstations
– Designed and maintained company and affiliate websites
– Oversaw company-issued smartphones, including BlackBerry, iPad, and iPhone

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