Leader in Operations, Customer Success, Inside Sales & Debt Mgmt

Location
India
Rate, USD
$30 / hour
Work schedule
Full Time, Part Time, Temporary,
Language skills
English
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About me

My professional super powers are skills in Leadership, Business Operations, Sales Operations, Customer Success, Inside Sales, and many more, these skills gained are completely hands on and time tested over the last 25 years which is adaptable and implementable across any role, function, or Industry apart from what I have already covered. The proof of this has been my past and current roles under various capacities.




Education

2009 / 2011 MBA @ Institute of Management Studies and Training
2002 / 2005 BBA @ Institute of Management Studies and Training
1988 / 1992 Diploma in Electronics & Telecommunication @ Karnataka Institute of Engineering Technology

Experience

2019 General Manager @ AG Engineering Solutions

Business Head responsible for the complete end to end operations and P&L
 Business Process implementation.
 Organization growth including strategy, planning and implementation.
 Clocked INR 12 million in top line revenue in the 1st year of its operation

2015 / 2018 CEO @ Silver Sky Soft

Business Head responsible for the complete end to end operations and P&L
 Business Process implementation.
 Organization growth including strategy, planning and implementation.

2012 / 2015 COO @ Ample Business Solutions

Business Head responsible for the complete end to end operations and P&L
 Business Process implementation.
 Organization growth including strategy, planning and implementation.

1997 / 2012 Associate Vice President @ Serco BPO

Site Leader for Business Operations involving 1,100+ employees
 Account Management of INR 240 million including P&L, Billing and Collection
 Support Function Management – HR / Training / Administration / Finance

1993 / 1996 QA & PR Officer @ Golden Era group

Assisted in implementation of ISO 9002 for the organization
 Developed and trained workforce towards understanding and implementation of work flow processes and standard operating procedures
 Customer and Vendor Relationship activities
 Handled and Coordinated all Public Relation activities of the Organization


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