I am Daniel van Dijk; I have a clear logical mind with a practical approach to problem solving and a drive to see things through to completion. I have more then ten years of experience in day-to-day business operations management in a BPO and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in business management and making organizations and people successful.
Industrial and Organizational Psychology
Psychology
Responsible for the call center and Backoffice customer service departments (100 FTE) of KPN (Dutch ISP), as a sourcing partner. Working on client relationship and satisfaction. Responsible for the Sales, Save and Backoffice teams and KPI’s. Analyzing reports and client processes and based on that determine future strategies.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
