Operations Manager

Rate, USD
$20 / hour
Work schedule
Full Time,
Language skills
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About me

I am Daniel van Dijk; I have a clear logical mind with a practical approach to problem solving and a drive to see things through to completion. I have more then ten years of experience in day-to-day business operations management in a BPO and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in business management and making organizations and people successful.

Professional area


01-09-2011 / 01-06-2013 MSc @ Utrecht University

Industrial and Organizational Psychology

01-09-2007 / 01-06-2010 BSc @ Radboud University Nijmegen



01-02-2013 / 01-07-2022 Operations Manager @ Continuum Global Solutions

Responsible for the call center and Backoffice customer service departments (100 FTE) of KPN (Dutch ISP), as a sourcing partner. Working on client relationship and satisfaction. Responsible for the Sales, Save and Backoffice teams and KPI’s. Analyzing reports and client processes and based on that determine future strategies.

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