I am Daniel van Dijk; I have a clear logical mind with a practical approach to problem solving and a drive to see things through to completion. I have more then ten years of experience in day-to-day business operations management in a BPO and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in business management and making organizations and people successful.
Industrial and Organizational Psychology
Responsible for the call center and Backoffice customer service departments (100 FTE) of KPN (Dutch ISP), as a sourcing partner. Working on client relationship and satisfaction. Responsible for the Sales, Save and Backoffice teams and KPI’s. Analyzing reports and client processes and based on that determine future strategies.