Project Coordinator

Assured proper project deliverables are followed in all aspects (budget/scope/schedule/quality) at all SDLC stages.
Managed assigned projects of low complexity with overall team size up to 10 members; scheduled weekly team meetings; aligned team processes according to company rules and standards; recommended assignments for new or existed team members providing regular feedback.
Project managing: developed and maintained project plan/project roadmap; prepared and controlled resource calendars; reported directly to Delivery Director; identified and managed project risks.
Stakeholder management: built and managed Client expectations; followed regular project status; reviewed and aligned project plan according to requirements; aligned dependencies with related projects/teams.

Collaborated with PMs on long-term projects, providing weekly reports and month end cost models for budget management; created project tracking database to follow progress and fault monitoring efforts.
Functioned as primary liaison between partners and company resources, leading seamless coordination between team leaders, engineers, account managers keeping appropriate parties updated on project developments.

Handled claims with high-detailed inspection of documents, investigated cases to prevent fraud; еvaluated and settled complex insurance claims, negotiated and calculated amounts with third parties in strict timeframes.
Communicated effectively with international clients, insurance departments, members of finance and directors.
Trained new employees, delegated tasks, setting deadlines, and overseeing work process in department.

Friendly and professional manager planning and executing day-to-day operations with team of 6 to 10 people, resolving escalated customer complaints and team issues.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements, coached newly hired employees.
Contributed to business increase by helping store owner in every aspect of job.