Expert customer support specialist with over ten years of experience in the industry. Committed to providing exceptional customer service and developing customer relationships. Offering excellent interpersonal and communication skills.
• Assist customers in identifying cannabis medication treatment methods that best fit their needs by utilizing active listening and a comprehensive understanding of products.
• Conduct intake of new patients, schedule their initial consults, and compile medication lists to prepare them for first time appointments. Complete an average of 10-15 intake calls daily without compromising customer experience.
• Organize staffing to ensure adequate support for each shift, gathering employee data to develop monthly work schedules for multiple care center sites.
• Implemented a guideline script for the front desk and call center employees to use that drove accessory sales by 30%.
• Led a six-week training course for two care centers when the company merger began in 2022. Hosted weekly hour-long classes introducing the team to Rise’s mission, policies, and products leading to 100% re-hiring of the team.
• Delivered exceptional customer service by leveraging extensive knowledge of a variety of products and services.
• Guided callers through troubleshooting product issues, navigating the company site, and use of products.
• Proposed and implemented proactive solutions in collaboration with management, observing processes and finding ways to make them more efficient.
• Was assigned customer concern cases; was able to de-escalate concerns by reaching out to the customer, and offering additional support, merchandise, and refunds.
• Contributed to increased productivity by ensuring that company systems and workflow ran efficiently.
• Maintained a high level of confidentiality and followed HIPAA guidelines.
• Effectively handled scheduling appointments for two locations including chiropractic and massage appointments. Made an average of 200 appointments weekly for both sites via phone, in-person, and online.
• Initiated and spearheaded transition and converted hard copies to digital files to enhance business performance and secure data.
• Managed schedules for office employees, chimney sweeps, and masonry crews as well as coordinated staff meetings.
• Organized office and implemented systems to maximize administrative operations.
• Implemented an employee manual for new staff and an onboarding process to ensure consistent training throughout the company.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
