20+ years of Customer Service experience.
Extensive experience with high volume call centers.
Good experience with accounts payable/receivable from history. Experience managing a staff (15-25 people) from one of my FedEx positions.
A+ and Network+ certifications from Comp TIA
Answer calls from drivers, contractors, and Ground employees as a first point of contact in our office. Research broken meets and trailer issues in real time on the service sort at Wood. Perform administrative functions for management (filing & running reports), contact FleetNet re. breakdowns/follow-ups, enter IVMR’s, and perform tractor inspections for Quarterlies. Kept track of closed outbound yards within area to ensure the closed trailers make service as well as verify seals on outbound trailers to catch driver and linehaul errors. Utilize TMS to effectively assign, dispatch, track, estimate arrival times, and research loaded and empty trailers moving through the network. Made certain that drivers were current in their dispatches to keep visibility on all trailers as in addition to making sure that contractors are properly compensated. Communicate with the load sides in the hub to reduce the number of extraneous trailers loaded. Complete purchase setup and cover the purchase window when necessary. Perform tractor inspections and update the master list for DoT compliance.
Prepare itemized statements and record amounts due for late penalties Verify accuracy of billing data and resolve discrepancies in accounting records. Answer mail or telephone inquiries regarding rates, routing, or procedures. Confer with customers or supervisors to address questions, problems, or requests. Monitor personnel or equipment locations and utilization to coordinate service and schedules.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Cherise Bullock Cassell is a PMP, CSM, and ITIL-certified Information Technology (IT) Professional with 23+ years of IT experience, inclusive of 18+ years of program / project management experience. She has a history of exceeding client expectations and building solid on and offshore teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
