Customer Service & Communications

Collaborate with CEO to create in-depth marketing strategies to increase
online sales of merchandise
Research and evaluate brand competitors to enhance and ref ine marketing
strategy
Key player in organizing direct sales & merchandiser relations for products
Design and execute campaign ads across social channels
Plan and coordinate brand shoots by selecting models, locations and
merchandise as well as execute brand promotional collaboration agreements
Create graphics & videos to be shared across social channels while monitoring
the effectiveness of content to enhance overall strategy
Collaborate with existing customers to receive photos and positive customer
testimonials to be shared across channels
Monitor direct messages to assist current or new customers with any
inquiries/concerns about the product
Monitor continuity of content / messaging across channels ensuring the brand
voice remains consistent

Supported Director managing current client accounts
Maintained strong relationships with existing clients, developed new
connections with prospects to create new client relationships
Acted as first line of communication for any client queries or discussion
relating to ongoing projects
Participated in facilitating client meetings over Zoom to pitch services or
discuss ongoing projects
Oversaw all stages of projects; identified goals and deliverables, determined
priorities, established project scope, created and submit proposals, kicked off
project plans, managed required tasks, submit final deliverables
Handled internal communications and organization with all members of
production teams and reported to Directors and Regional Manager

Executive Assistant to Peter Sarabi, CEO of Richmond Community Consulting Services
Communicated on behalf of CEO with international clients, partners and staff
Organized CEO’s schedule and discussed meeting arrangements with clients & staff
Prepared contracts and collaborated with marketing agents to ensure their visions were in alignment with CEO’s overall strategy
Assisted with preparation, design and delivery of marketing materials
Increased overall productivity and workflow of office space through preemptive initiative of assistance and adjustments to daily operations

Key player in project development and marketing strategy
Lead in creation of marketing assets including graphics and videos
Assisted in company and client website design
Key player in creating innovative and out-of-the-box campaign initiatives

Designed professional & friendly scripts for customer service team to ensure
customer satisfaction which included various problem solving points
Monitored customer complaints and feedback and ensured that any concerns
were forwarded to the appropriate divisions
Assisted CEO with sales and order organization including shipping and
delivery details

Worked with internal marketing team on a variety of projects to optimize
clients online presence
Researched, analyzed and compiled data used to enhance brand strategy
Located, filed, and summarized relevant information pertaining to each
project to share with internal team. Information included an in-depth look at
clients demographic studies, competition, news media and potential brand collaborations
Managed & optimized clients social media & websites
Monitored analytics including daily engagement and reach to give clients
an idea of how their content is performing along with useful tips on how to
improve strategy