Hard working and compassionate Customer Service Representative and Mortgage Loan Officer with 10+ years of experience. Specializing in residential mortgages. NMLS licensed in 20+ states such as New Mexico,Wisconsin, Texas, etc. An extensive experience in sales and customer service. This includes generating new prospects, troubleshooting technical problems, and handling personal and financial information.
Obtain and compile copies of loan applicants’ credit
histories, corporate financial statements, and other financial information.
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of
Explain to customers the different types of loans and
credit options that are available, as well as the terms of those services.
Assisting homeowners with payment processing and any potential issues that they were
experiencing, e.g, insurance, late payments, and
taxes. Receiving inbound and making outbound calls,
speaking with current customers as well as loan applicants.
Identifying their needs rather it is for refinancing or restructuring their current home loan.
Review loan agreements to ensure that they are complete and accurate according to policy. Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
Handle customers telephone calls, emails and Manage and organize sensitive information such as
addresses, card numbers, phone numbers, etc.
Handle shipping books, merch and other
messages regarding payment issues, account complications and shipping.