Administrative Manager/ Operations Manager / Marketing Expert

Location
Brazil
Rate, USD
$25 / hour
Work schedule
Full Time, Part Time, Temporary,
Language skills
English
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About me

Hey there, I’m Will!

A well experienced Business Administrative professional in various areas such as Customer Experience, Finance Controlling (Accounts Payable, Receivable, Reconciliation, Forecast and P&L), Team training, and most of all People Management.
Consolidated experience as a manager in administrative and financial roles, as well as specific knowledge on banking and investments. Professional experiences abroad (Qatar and New Zealand) in managerial positions linking to the skills mentioned above. Nowadays focusing on Project Management, Product Development and Innovation throughout my MBA on the Operation side of companies, thinking Agile and Cost effective strategies.


Professional area



Education

Nov 2023 MBA Technical and Innovation @ Fundação Getulio Vargas

Experience

May 2011 - Sep 2014 Technology Specialist @ Commcenter

– Sales Admin for mobile devices and cellphone plans;
– Staff training, grading and role play with the team regarding new technologies in Mobile and Customer Success
– Client Centric
– Sales target accomplished every month
– Microsoft Office and Protheus.

Apr 2015 - May 2018 Operations Manager @ Kempinski Hotels

Reporting directly to the Operations Director, as I was responsible for the Daily Operation alongside the team, that could variate from 10 to 17 staff a day, alongside of:

– Staff assignment, Team schedules, Purchasing orders approval and budgeting, tracking and auditing received materials and orders;

– Staff training, Guest satisfaction management, smart controlling spreadsheets (inventory, staffing, tips, housing, etc.)

– Relationship with Kempinski Hotel internal departments and external stakeholders (vendors, clients, and international personnel);

Development of excellent administrative skills, including proficiency with Microsoft Office/Google Workspace, Micros Fidelio, and Materials Control Center.

This position was based in Qatar.

Oct 2018 - Jul 2019 Campus Temp @ University of Otago

This role lead me to get to know the whole university as being able to participate in different projects, mainly as:
– Project Revenue Management Office – dealing with all entries at the Main University account, allocating the payments accordingly; Receipting following the country rules of GST; Cash dealing and banking system for outlets within the University Campus;

– Project University College – Administration in general; Supply orders; financial entries; Guests booking and in-house guests management, Implementation of webversion StaRez (Saas);

– Project Arana College – Structuring and organizing the Debit Collection process in one of the units, reducing the overdue payments in 30%.

Skills on systems Finance 1, Starez client and Web version.

This role was based in New Zealand.

Oct 2020 - Mar 2023 Operations Manager @ Chili Digital

Directly responsible for Finance, Admin and HR, reporting directly to CEO’s.

As per Finance and Admin:
– Payables and Receivables Consolidation and report
– P&L and Forecast Management
– Chart of Accounts and General Ledger
– Tax and External Accounting management
– Client escalation/crisis management
– Overdue payments collection
– Legal support to Commercial Team
– Project profitability and assurance

As per HR, I was acting as BP, managing strategically two analysts on the following:
– Tech Recruitment
– CRM Implementation
– OKRs and KPIs
– Salaries, Bonuses and Benefits management
– Feedbacks and team performance reporting
– Team Training and Development Strategies


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