Employee Experience Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

I am a human-centered strategist, passionate about getting to the root of issues. By asking key questions and leveraging people data, I am able to develop systematic solutions that create lasting value. My curiosity and hunger for learning drive me to constantly improve experiences companies create.


Professional area



Education

2017-2021 BA Economics @ Harvard University

Expertise: Behavioral Economics (statistical analysis), Econometrics, Social Psychology
Awards: John Harvard Scholar (Top 5% of class), Detur Book Award (Top 100 GPAs)
Study Abroad: Barcelona, Spain, four courses entirely in Spanish


Experience

1/22 - Present Experience Strategist @ Slalom

Led user research projects on internal and external products for public & private sector clients
Performed user research such as interviews, surveys, and usability testing
Presented research findings and artifacts (journey maps/personas) to manager-level stakeholders
Designed websites for internal team and non-profit client to improve info architecture and donations
Collaborated on sales pursuit for large sports and entertainment company on improving fan experience
Mentored job seekers and high school students on job finding and career navigation
Founded monthly new-hire focus groups and presented results to senior leadership

6 - 12/21 UX Researcher (Contract) @ Mighty Buildings

Led research efforts to improve end-to-end customer experience
Designed, implemented, and managed research project plans
Collaborated with Marketing, Sales, and PR teams to identify top research priorities
Delegated and tracked progress of user recruitment and interview scheduling
Communicated results to stakeholders through compelling presentations and executive reports

8-11/21 UX Researcher (Contract) @ diiVe

Led research to increase website conversion for student program applications
Met with C-level stakeholder to identify research needs based on synthesized company priorities
Recruited, scheduled, and interviewed past and potential users for remote usability testing
Analyzed qual & quant data to create prioritized, actionable insights for website improvement

6-8/20 Research Intern @ OceanHub Africa

Developed sustainable crowd-sourced funding model for client implemented in Q1 2021
Conducted key stakeholder interviews in African impact investing to assess model’s future success
Created and managed project timeline for online, international team of 5

5-6/20 Content Creation Intern @ WomenWorking.com

Published 3 articles daily on trending topics for target audience based on market research
Secured CEO backing for articles by successfully pitching to CEO and other top stakeholders

9/18 - 3/20 Social Media Strategist @ Harvard College in Asia Program

Increased average “likes” by 50% and average reach by 40% on Instagram
Identified best social media practices and analyzed data on past behavior of current users

6-7/19 Start Up Intern @ Harvard Center for Latin American Studies

Delivered executive synthesis of market research on Nairobi, Kenya social impact startups
Developed process for subtitling 20-video entrepreneurship course to increase audience base

2-5/19 Policy Analyst @ Harvard Kennedy School Institute of Politics

Delivered research report to Massachusetts State Representative Natalie Higgins
Selected for 11-person commission on student debt and financing higher education

6-7/18 Project Manager @ Harvard Biopolis

Presented product plan to Paris city officials for urban bio-boxes to increase biodiversity
Organized project timeline and document filing for international team of 4


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