Technical System Engineer with more than 9 years of experience in IT which includes 4 years supporting SAP systems and implementing SAP projects according to customer needs. A fast and eager learner, I’m detail oriented and adapt to changing project requirement to meet business goals.
– Develop and design SAP solutions according to customer request (AWS and Azure).
– Work with customer architects to align architectures and solutions
with business/service directions.
– Based on customer strategies, develop Technology Roadmaps and Plans.
– Develop plans for any improvement, modification or replacement of distributed computing infrastructure components.
– Planning, coordinating, and implementing SAP Projects.
– Customer service experience on a daily basis.
– Attend weekly/daily meetings with the Delivery Managers and Delivery Executives to plan and coordinate maintenance activities, review the account status and metrics.
– Early Watch Alert (EWA) report status revision and improvement plans with client.
– Create the internal documentation for every change request that should
be performed in the systems.
– Service request resolution.
– Provide RCA analysis.
– In charge of Large SAP accounts as Technical Leader.
Application performance tuning.
– Monitor tablespace growth, estimate growth, and sizing requirements. – Transport management system administrator,
– Monitor SAP environment and assist in troubleshooting.
– Upgrade of database and other related products.
– Kernel patches, Support packs, Database patching, fix packs.
– Set up Early Watch Alert (EWA) in Solution Manager and review the report weekly.
– SAP notes implementation.
– System refresh, system copies and client copies.
– Work closely with other IBM teams (Storage area network (SAN), Application Management Services (AMS), Operating system (OS), Network).
– Database administration tasks (HANA, Sybase, DB2 and Oracle.
– Coordinate and administer system maintenance windows.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Technically sophisticated professional with extensive experience leading IT teams, project management, cybersecurity program development, business innovation, and systems virtualization. Expert in developing innovative solutions and secure technology plans that provide value, align with business objectives, and follow industry best practices.
Dedicated IT professional with a solid foundation in Desktop Support Level II, seeking to transition into an entry-level cybersecurity role. I bring a robust set of transferable skills, including technical troubleshooting, networking knowledge, vulnerability assessment, and a keen understanding of user behavior.
