IT Business Analyst with over 10 years of experience in projects that digitize workflows and add value to business processes. Skilled in bridging the gap between business and technology providers to develop solutions to real-life problems. I have unique problem-solving skills which rely heavily on technology-driven solutions to optimize processes and improve efficiency and profitability.
• Facilitated discovery sessions with business units and technology solution providers to translate business requirements for a technology into detailed functional and technical specifications documents.
• Assisted in planning and executing IT projects, such as system upgrades, migrations, integrations, installations, and maintenance.
• Facilitated and participated in stakeholder, developer, testing and vendor meetings to ensure alignment of business needs and IT deliverables.
• Assisted in gathering, analyzing, and documenting business requirements, processes, and solutions for various IT initiatives, such as software development, system integration, data migration, etc.
• Effectively collaborated with project steering committee and legal department to negotiate software delivery contract terms, scope of work, and service level agreements with vendors to ensure mutually beneficial contracts for all parties devoid of conflict.
• Facilitated product walk-throughs and gap analysis sessions to
• Participated in the International Organization for Standardization (ISO)- ISO 27001 and ISO 23001 training to become an active Information security and business continuity champion for the Bank which led to the Bank’s successful certifications in 2021.
• Documented and trained operations department staff on IT governance and controls which enabled the Bank to protect critical information assets resulting in positive compliance with legal and regulatory requirements.
• Developed, designed, and summarized training content and communication plans for Bank retail and support staff from functional and technical documents. This improved user adoption and effective use of new and existing solutions, products, and systems.
• Managed multiple digitization projects using different methodologies and tools to facilitate requirement gathering, design, development, testing, and implementation including post-live support and evaluation to ensure complete and successful product life cycles.
• Led multiple technical integration projects with technology solution providers from Ghana, India, USA, France, United Arab Emirates and Nigeria using various system integration methods such as SOAP, JSON, REST, etc.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
