I am intense, result-oriented, and driven, and my sense of urgency is tempered and disciplined by concern for the accuracy and quality of the details of any work that I am responsible for. My approach to work is based on thorough analysis and detailed knowledge of all pertinent facts.
I negotiate with medical providers and hospitals reduction of health care costs on behalf of clients after a BI settlement negotiation in the State of Florida, by gathering all necessary medical bills and records related to the case. Using this information, I can reach a mutually agreed upon reduction of costs, with a clear understanding of Florida’s laws and regulations to ensure compliance.
Product Manager 2018 to 2021
I was responsible for streamlining daily report processing and settlements corrections, increasing revenue and sales, programming commission reports, and implementing a product training program. These efforts led to significant reductions in processing time and corrections, growth in revenue and sales, and a significant increase in preparation courses.
Product Analyst 2017
I improved daily performance reports by decreasing preparation time by 50% and expediting the automation of processes, reducing the delivery times of results by 45%. Also, I overhauled data for the generation of commission reports to third-party providers.
Customer Service Leader 2015 to 2016
I designed training for online sports betting and exceeded sales targets by 20%. Led the implementation of an internal audit program to prevent cheating and reduce potential fraud by 85%. Additionally, I aided in the development of a mentoring strategy for new customer service staff, resulting in a 60% reduction in personal turnover.
I gathered data through surveys, interviews, and observations at multiple points of sale, analyzing sales data and identifying patterns or trends, achieving a 96% accuracy rate.
I directed day-to-day operations, accounting, and administrative tasks, reducing expenses by 45%. I also verified and monitored the monthly budget, P&L, costs, and inventory reports. Additionally, I was responsible for inspecting the importing, exporting, and legalizing of equipment, achieving an overall accomplishment rate of 82%.
I enforced maintenance and upkeep of a 23-unit building, resulting in a 55% increase in revenue. I also collected rent and provided customer service to residents, leading to a 45% decrease in turnover.
I was responsible for expediting the development and implementation of financial and administrative performance indicators, reducing the monthly closing time by 20%. They also contributed to the automation of 80% of sales tax filings, supervised and mentored the Accounts Payable staff, improved payment schedules by 33%, and standardized the preparation of weekly commissions for the Telemarketing division, refining the accuracy rate to 95%.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
I am detail oriented with several years of customer service and financial experience. I am also a team player with strong technical skills and experience in training new team members.
Anti-Money Laundering Analyst actively looking for a new opportunity. My previous role as a Business Analyst in the Financial Intelligence Unit at American Express has provided me with experience working Due Diligence Investigations, writing SARs for fraudulent activity, and understanding the risk appetite of the bank.
I have 8 years experience in the administrative field. I worked in the finance, education, engineering and construction departments.
In my role, as an operations manager, I have consistently demonstrated my ability to drive positive change within the organization. I’ve led the implementation of new systems that have significantly enhanced efficiency and organization in our day-to-day operations.
