I am intense, result-oriented, and driven, and my sense of urgency is tempered and disciplined by concern for the accuracy and quality of the details of any work that I am responsible for. My approach to work is based on thorough analysis and detailed knowledge of all pertinent facts.
I negotiate with medical providers and hospitals reduction of health care costs on behalf of clients after a BI settlement negotiation in the State of Florida, by gathering all necessary medical bills and records related to the case. Using this information, I can reach a mutually agreed upon reduction of costs, with a clear understanding of Florida’s laws and regulations to ensure compliance.
Product Manager 2018 to 2021
I was responsible for streamlining daily report processing and settlements corrections, increasing revenue and sales, programming commission reports, and implementing a product training program. These efforts led to significant reductions in processing time and corrections, growth in revenue and sales, and a significant increase in preparation courses.
Product Analyst 2017
I improved daily performance reports by decreasing preparation time by 50% and expediting the automation of processes, reducing the delivery times of results by 45%. Also, I overhauled data for the generation of commission reports to third-party providers.
Customer Service Leader 2015 to 2016
I designed training for online sports betting and exceeded sales targets by 20%. Led the implementation of an internal audit program to prevent cheating and reduce potential fraud by 85%. Additionally, I aided in the development of a mentoring strategy for new customer service staff, resulting in a 60% reduction in personal turnover.
I gathered data through surveys, interviews, and observations at multiple points of sale, analyzing sales data and identifying patterns or trends, achieving a 96% accuracy rate.
I directed day-to-day operations, accounting, and administrative tasks, reducing expenses by 45%. I also verified and monitored the monthly budget, P&L, costs, and inventory reports. Additionally, I was responsible for inspecting the importing, exporting, and legalizing of equipment, achieving an overall accomplishment rate of 82%.
I enforced maintenance and upkeep of a 23-unit building, resulting in a 55% increase in revenue. I also collected rent and provided customer service to residents, leading to a 45% decrease in turnover.
I was responsible for expediting the development and implementation of financial and administrative performance indicators, reducing the monthly closing time by 20%. They also contributed to the automation of 80% of sales tax filings, supervised and mentored the Accounts Payable staff, improved payment schedules by 33%, and standardized the preparation of weekly commissions for the Telemarketing division, refining the accuracy rate to 95%.