Customer Service Representative

Location
India
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

My name is Ridhima and I am a Sales and Process Management professional with 9+ years of work experience with Good Communication skills and expertise in account management, process management and customer service. I have experience in client management – customer service and upselling and cross selling products to new and existing clients.


Professional area



Education

2010 - 2013 Graduate - Bachelor of Commerce @ Delhi University
2009 Financial Marketing Management @ St. Marks Senior Secondary Public School

Experience

07 - 2011 - 09/2014 Equifax - Customer Service Professional @ Sitel India

• Customer service and account management.
• U.S Inbound Credit Bureau. Upselling of products, retaining customers based on plans and policies.
• Educating customers on credit reports and credit scores.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.

9/2014 - 08/2016 Travel Consultant-UK Travel Process @ Southall Travel

• Customer service & account management for corporate travel.
• Managing over five corporate accounts.
• Expertise in Amadeus and Worldspan.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.

08/2016 - 12/2017 Sr. Business Development Lead @ LIQUID HUB

• Customer service & account management.
• Lead generation, online marketing – including email campaigns.
• Inside sales for a range of products and services.

03/2018 - Till Date Client Servicing - Digital Marketing @ Personiv

• Customer Service and Account Management B2B
• Profound Knowledge of Digital Marketing Software
• Scheduling clients appointments


Recommend this talent

Related resumes

Similar Talent in Customer Support

Recommend this specialist