My name is Ridhima and I am a Sales and Process Management professional with 9+ years of work experience with Good Communication skills and expertise in account management, process management and customer service. I have experience in client management – customer service and upselling and cross selling products to new and existing clients.
• Customer service and account management.
• U.S Inbound Credit Bureau. Upselling of products, retaining customers based on plans and policies.
• Educating customers on credit reports and credit scores.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.
• Customer service & account management for corporate travel.
• Managing over five corporate accounts.
• Expertise in Amadeus and Worldspan.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.
• Customer service & account management.
• Lead generation, online marketing – including email campaigns.
• Inside sales for a range of products and services.
• Customer Service and Account Management B2B
• Profound Knowledge of Digital Marketing Software
• Scheduling clients appointments
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
