Dedicated Field Recruiter, Customer Service Industry Representative, Photographer, and Professional Educator with demonstrated strengths in staffing, customer service, time management, and organization. Demonstrated abilities at troubleshooting customer issues and building successful solutions. Excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals. Importance placed daily on keeping a positive attitude, while showing empathy to customers and coworkers. Successful efforts shown in ability to multitask, be continuously flexible, and work on task. Offer experience from 20 years in Professional Workforce industry environments, resulting in the establishment of top-notch abilities in cultivating and retaining positive relationships with coworkers and customers, and on-going evidence of reliability and consistency in all tasks given.
Provided phone and email support, in a remote call center atmosphere.
Support given for inquiries related to guest’s camping experiences, the KOA Rewards program, gift cards, and
technical support for use of the KOA.com website and the KOA App.
Communicated through use of Amazon Connect, and provided detailed documentation in Zendesk of each interaction
with a guest and the resolution steps taken.
Demonstrated success working in a fast paced, high volume driven environment to source candidates, screen resumes,
interview applicants, and refer well-qualified candidates to job assignments.
Built, maintained, and updated an active pipeline of candidates for all open roles in order to retain talent.
Participated in daily whiteboard meetings to contribute to the understanding of daily order fill goals.
Worked within CRM to process candidates through full vetting cycle and document all job activity.
Conducted drug screens and processed I9s and background checks daily.
Demonstrated excellent customer service skills through consistent communication, which included showing the ability
the appropriately react in stressful situations with candidates and clients.
Successfully thrived in a fast paced environment, while providing support and assistance to Branch Manager with daily
Recruited new applicants, assisted applicants through the hiring process, processed I9s, matched applicants with well
suited work, filled customers’ open positions, and set appointments.
Navigated multiple operating systems, including the Applicant Tracking System (ATS), the company’s staffing app-
JobStack, and our Text alert program.
Received inbound orders from new and existing customers.
Processed payroll for temporary workers.