For the past 20 years, I have been working in some kind of customer support capacity. I have a passion for solving problems and ensuring each customer is fully taken care of. The bulk of the writing I’ve done over the same period has been directed toward the same end… to satisfy the needs of the customer.
It is difficult to find new business so once that has been done, it is of utmost importance to ensure their satisfaction.
I go to great lengths to be absolutely certain (regardless of the format; writing, phone, email, or chat) that all questions are answered and problems solved.
I have learned that the most important part of customer service is to listen and fully understand. That is what I have spent the last 20 years doing. I’ll spend the next 20 doing it even better.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
