Customer Success Manager, client account management industry for 5 years. My goal is to become an award winning CSM. I have a passion for building strong client relationships, I believe I am well-suited for this role.
With over five years of experience in account management, customer success, and product management, I am a results-oriented professional who thrives on delivering customer-centric solutions that drive business growth.
COMPLETED BSBA
Advocated for customer needs & concerns in product meetings & ensured they were addressed
Maintained a customer knowledge base, resulting in a 30% reduction in customer support inquiries
Identify at-risk accounts and cross-sell opportunities in order to limit churn and increase revenue
Key Achievement: Delivered high-quality support throughout the customer journey, resulting in 80% increase in customer success.
Delivered high quality support during all stages of the customer journey, focusing on the success
• Fostered strategic relationships with relevant points of contact to ensure customer satisfaction
• Conducted regular check-ins with clients to track progress and identify areas for improvement
Key Achievement: Conducted thorough research, market analysis, leading to a 10% increase in revenue growth.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
In my first 3 months at Dupont Practice Management, I developed a system to take insurance claims rejections down from 151 to less than 15. This was sustainable and rejection numbers remain below 15 currently.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
My name is Bebe Ibvisayi Lashley. I am an immigrant from Zimbabwe who has lived in the USA for 22 years.
