Customer Success Manager, client account management industry for 5 years. My goal is to become an award winning CSM. I have a passion for building strong client relationships, I believe I am well-suited for this role.
With over five years of experience in account management, customer success, and product management, I am a results-oriented professional who thrives on delivering customer-centric solutions that drive business growth.
Advocated for customer needs & concerns in product meetings & ensured they were addressed
Maintained a customer knowledge base, resulting in a 30% reduction in customer support inquiries
Identify at-risk accounts and cross-sell opportunities in order to limit churn and increase revenue
Key Achievement: Delivered high-quality support throughout the customer journey, resulting in 80% increase in customer success.
Delivered high quality support during all stages of the customer journey, focusing on the success
• Fostered strategic relationships with relevant points of contact to ensure customer satisfaction
• Conducted regular check-ins with clients to track progress and identify areas for improvement
Key Achievement: Conducted thorough research, market analysis, leading to a 10% increase in revenue growth.