• Serve as senior level account representative, training new employees, facilitating onboarding experiences, and performing as subject matter expert for team members
• Employ exceptional listening skills during customer retention calls to resolve customer issues and retain customer relationships
• Research and resolve customer issues through more than 300 emails daily and 50 live chats concerning accounting details, order entry as well as distributor and production questions
• Organize customer information and account data for business planning and customer service purposes
Administrative Assistant program completed
Human Resources Management program.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
