• Serve as senior level account representative, training new employees, facilitating onboarding experiences, and performing as subject matter expert for team members
• Employ exceptional listening skills during customer retention calls to resolve customer issues and retain customer relationships
• Research and resolve customer issues through more than 300 emails daily and 50 live chats concerning accounting details, order entry as well as distributor and production questions
• Organize customer information and account data for business planning and customer service purposes
Administrative Assistant program completed
Human Resources Management program.