Program Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I’m a resourceful leader with a demonstrated history of driving sales, building customer relationships, and managing complex projects. I’m also a fast learner and hard worker who surpasses expectations to deliver results and meet or exceed deadlines. My management, communication, and prioritization skills are among my many strengths. I thrive in fast-paced environments when working both individually and in teams. I’ll graduate from the University of Wisconsin-Madison this summer with a BA in Communication and Rhetoric, and I’m excited to launch my career with a challenging role.


01/21-08/22 Bachelor of Arts in Communication sciences & Rhetorical Studies @ University of Wisconsin- Madison


09 CIT User Services Administrator @ Tetra Tech

• Provide comprehensive support for all help desk-related tasks including informative responses to inquiries, running diagnostic assessments on systems, guiding customers on navigating software or hardware functionality, and troubleshooting printer to network issues.
• Remotely push software to the user’s computer by using System Center Configuration Manager (SCCM), pushed various software applications such as and not limited to Adobe, Microsoft Office, and Autodesk.
• Delivered personalized account management service to customers including password recovery and resets, creating user accounts, group policies, and access control of user software licensing and VPN access, with Azure Active Directory.
• Handled an average of 33 calls daily – inbound and outbound – maintaining accurate documentation of incidents through Cherwell ticketing system for future reference. Monitoring, troubleshooting, and ensuring the timely completion of internal and external help desk tickets.
• Run remote diagnostic assessment on users’ laptop and desktop computers by using Dameware, directing the users on self-diagnosis, and actively troubleshooting and installing software.
• Proven track record of efficiently diagnosing and resolving complex customer issues within agreed timescales and finishing projects before the due dates.

05/19-06/22 Sales and Public Relations Intern @ Milk Source LLC

• Increased cheese sales to local restaurants by nurturing customer relationships, redesigning service offerings and proactively pursuing new sales leads.
• Led and present sales meeting with new and existing clients, developing road map to meet their demands and budgets.
• Worked with vendors responsible for negotiating quotes and purchasing supplies for various projects, products, and departments while working on deadlines and within budgets.
• Grew brand awareness by developing and creating an informational farm animal exhibit at a cheese plant tourist center; exhibit educated the public on proper animal care and interactions.
• Led and managed the development of a test-run for a consumer seasonal garden/ greenhouse; test-run was a success, the project was fully implemented Following year.
• Planned large-scale events such as a 5K Fun Run and the Grand Re-Opening for a $10M creamery expansion.
• Increased social media traffic across all platforms by implementing campaigns and creating content, including a video that received 2 million views
• Led event planning for the successful Fond du Lac Breakfast on the Farm event, which attracted 3200 attendees; determined logistics, procured necessary supplies and services, recruited volunteers, oversaw contingency planning, and more.

05/18-05/21 Shift Manager @ Festival Foods

• Drove sales by ensuring shelves were stocked, the store was organized, and guests received appropriate assistance.
• Developed a track record for turning around struggling departments by redefining team structures with a focus on performance and customer satisfaction.
• Leveraged a hands-on leadership style to boost motivation and employee productivity while providing defined sales goals and constructive feedback.
• Entrusted with more challenging and leadership roles owing to quality of work.
• Achieved 99% customer satisfaction rate form patrons by successfully optimizing and streamlining customer service offerings.

09/18-05/19 IT Help Desk/IT Classroom Support Staff @ University of Wisconsin-Oshkosh

• Provided technical support to a user base of 14,000+ faculty, staff, and students. Answered users’ questions and resolved issues by conducting troubleshooting for internal and external system, software, and application issues.
• Leveraged effective triage techniques to resolve up to 50+ trouble tickets per day
• Provided on-the-spot troubleshooting for classroom systems and account maintenance.
• Promoted to the Classroom Support Team for being a fast learner with a strong ability to think critically.

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