Effective administrator, Executive Assistant, and people operations professional with over a decade of experience overseeing operations, projects, and staff in several industries. Proven track record in driving the creation and implementation of solutions increasing efficiency, productivity, and staff engagement across various teams and departments.
The user has not yet completed this section
Manage site inventory, budgeting, ordering, and workplace experience.
Develop and execute communication plans to ensure transparent, consistent, informative, and supportive communication to all member companies.
Create and implement community on-boarding and off-boarding processes and SOPs.
Partner with the Global Community team in planning and managing events, swag, and other corporate gifts.
Collaborate with internal teams to ensure excellent customer service and hospitality.
Provide executive and scheduling support to members as needed.
Established efficient workflow processes, monitored daily productivity, and spearheaded modifications to improve overall effectiveness of personnel and activities.
Recruited, hired, on-boarded, trained, and supervised staff, decreasing sourcing to on-boarding time by 30%.
Developed and established training and performance programs and conducted performance reviews, increasing team efficiency by 50%.
Managed and chaired team meetings with internal and external stakeholders
Directly supervised ten direct reports
Partnered with executive leadership team in identifying and executing departmental KPIs and OKRs.
Supported and advised Director of Operations in all supervisory efforts.
Heavy calendar management and scheduling.
Expense reconciliation, vendor management, and budget planning.
Complex travel logistics and event planning.
Office management duties as needed.
Maintained HRIS systems ensuring a high level of data integrity.
Global HR, Finance, and Payroll Operations support.
Project Management: Responsible for implementation of product, including, but not limited to data migrations, data integrity, and strategic planning while collaborating with numerous stakeholders.
Contributed to the design and implementation of product updates and service transformations based on feedback from enterprise customers and frontline knowledge.
Developed custom training and education materials which established a seamless onboarding process, reduced learning curves, and increased customer loyalty.
Generated specific candidate pools for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, conducting initial interviews, and pre-screening assessments.
Coordinated and posted incoming job requisitions and applications.
Responsible for all data integrity, maintenance (back-end/front-end), reporting, and training for ATS/ HRIS.
Provided executive support to CEO as needed, including scheduling, travel planning, and recruitment events.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
