Associate Counselor/Contact Specialist

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

1.5+ Years of experience in specializing in customer outreach. Time management, efficiency and pushing for excellence are all daily goals of mine. I am an excellent manager of my time. I regularly post results at the top of my team and works well with my team consistently. Through my employment as a Contact Specialist, my skills as a problem solver have been fine tuned as well.


2015/2018 6 Semesters completed towards Business Management @ Cornerstone University
2020/2020 Certification @ University of Central Florida

Completed Coding Bootcamp


02/2022 - Present Associate Counselor @ John Wiley & Sons

Builds and collaborates with Enrollment Counselors and Directors of Enrollment to facilitate exemplary culture.
Trains and develops new hires in procedures and use of SalesForce to ensure they are up to the Wiley standard and comfortable with task load.
Acts as a liaison prospective for students to receive information about online programs from various colleges and universities.
Schedules appointments with our enrollment department.

09/2018 - Present Delivery Driver @ Uber Technologies

Communicated with customers to ensure meeting them as quickly as possible.
Provided customers with suggestions to produce a more efficient delivery in the future.
Strategized a schedule to provide optimal revenue.

10/2019 - 09/2020 Back of House Certified Team Member @ Chick-Fil-A

Prepared food at a very high-paced environment to meet customer as well as Chick-Fil-A standards.
Consistently collaborated with teammates in the back of house to ensure protocols were being followed.
Trained and developed new hires on procedure and high quality standards.

10/2018 - 06/21 Airbnb Superhost @ Airbnb

Maintained a five-star rating.
Communicated suggestions to guests in reference to local attractions and restaurants.
Anticipated guests needs for a more comfortable stay.

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