A high energy, positive Customer Success Manager with experience in customer support and sales. An effective team player focused on working well with others, exceeding all goals with an enthusiastic approach.
I earned a Bachelor’s Degree in Fashion Communication.
I was responsible for 45+ Mid-Market accounts with $500k ARR, upsell, cross-sell, and retention. I increased company revenue by successfully executing customer implementation programs, software training, and demonstrations. I have been recognized by both clients and company leadership for providing exceptional customer support across all facets of the sales platform.
In addition to acquiring new clients, I utilized my leadership abilities to guide and support Sales Representatives, ensuring their success and achievements. I also played a key role in establishing an expansion team whose primary objective was to leverage our sales expertise in prospecting current customers, aiming to foster business growth and expansion.
I was assigned to bring in new prospects in the Technology and Retail verticals. Through positivity and my communication skills, I consistently exceeded my metrics of providing six qualified leads per month.
With my positive attitude and communication skills, I consistently met and exceeded my sales goals. I advised and informed participants of any inquiries they may have. I connected with participants in order to renew their trust in our services and our company.