A high energy, positive Customer Success Manager with experience in customer support and sales. An effective team player focused on working well with others, exceeding all goals with an enthusiastic approach.
I earned a Bachelor’s Degree in Fashion Communication.
I was responsible for 45+ Mid-Market accounts with $500k ARR, upsell, cross-sell, and retention. I increased company revenue by successfully executing customer implementation programs, software training, and demonstrations. I have been recognized by both clients and company leadership for providing exceptional customer support across all facets of the sales platform.
In addition to acquiring new clients, I utilized my leadership abilities to guide and support Sales Representatives, ensuring their success and achievements. I also played a key role in establishing an expansion team whose primary objective was to leverage our sales expertise in prospecting current customers, aiming to foster business growth and expansion.
I was assigned to bring in new prospects in the Technology and Retail verticals. Through positivity and my communication skills, I consistently exceeded my metrics of providing six qualified leads per month.
With my positive attitude and communication skills, I consistently met and exceeded my sales goals. I advised and informed participants of any inquiries they may have. I connected with participants in order to renew their trust in our services and our company.
I am a goal-oriented retail manager with 5 years of experience leading large, customer service-driven teams. I’ve managed teams of 75+ at a $50M Target and oversaw the retail operations for a $5.4M Food Services department at a major children’s hospital.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
