Customer Success Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

A high energy, positive Customer Success Manager with experience in customer support and sales. An effective team player focused on working well with others, exceeding all goals with an enthusiastic approach.

Professional area


09.2013/05.2017 Bachelor of Arts @ Lasell University

I earned a Bachelor’s Degree in Fashion Communication.


01.2022/07.2023 Customer Success Manager @ Bigtincan

I was responsible for 45+ Mid-Market accounts with $500k ARR, upsell, cross-sell, and retention. I increased company revenue by successfully executing customer implementation programs, software training, and demonstrations. I have been recognized by both clients and company leadership for providing exceptional customer support across all facets of the sales platform.

08.2021/12.2022 Senior Sales Development Representative @ Bigtincan

In addition to acquiring new clients, I utilized my leadership abilities to guide and support Sales Representatives, ensuring their success and achievements. I also played a key role in establishing an expansion team whose primary objective was to leverage our sales expertise in prospecting current customers, aiming to foster business growth and expansion.

12.2020/08.2021 Sales Development Representative @ Bigtincan

I was assigned to bring in new prospects in the Technology and Retail verticals. Through positivity and my communication skills, I consistently exceeded my metrics of providing six qualified leads per month.

04.2018/09.2020 Inbound Travel Advisor @ Road Scholar

With my positive attitude and communication skills, I consistently met and exceeded my sales goals. I advised and informed participants of any inquiries they may have. I connected with participants in order to renew their trust in our services and our company.

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