Senior Customer Success & Account Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Highly accomplished and results driven customer success professional with a proven track record in relationship management and driving business growth. I have experience working for large companies as well as start-ups and enjoy the opportunity to learn and grow every day. I would describe myself as someone who always gives my best effort and works with integrity.




Education

September 2013 - May 2018 Bachelors Degree @ University of Iowa
March 2019 - August 2020 Master's Degree @ Milwaukee School of Engineering

MS in Engineering Management. Focused on the business side of the tech industry.


Experience

December 2021 - Current Senior Customer Success & Install Manager @ MarketSpark, LLC

– Spearheaded the successful management of 20+ high-value customers concurrently, maintaining a 90%+ implementation success rate
– Collaborated effectively with sales and delivery teams, accelerating opportunities, and driving closures, resulting in $1M+ additional sales
– Acted as a trusted advisor to senior leadership, executing high-priority account strategies that contributed significantly to revenue growth

May 2021 - November 2021 Customer Success Manager @ MarketSpark, LLC

• Developed and executed onboarding and project success plans for 25+ customers, resulting in increased customer satisfaction and retention
• Led the execution of pilot-level product adoption plans, resulting in $150,000+ of additional sales from existing customers
• Identified and engaged with key business contacts, understanding their business and technology priorities to align solutions effectively

January 2019 - April 2021 Project Manager and Consultant @ Performance Elevator Consulting, LLC

• Conducted 5 bi-weekly meetings with clients and vendors to coordinate objectives with field operations
• Helped develop and oversee budget and capital planning objectives for 10+ clients
• Managed and guided cross-functional teams of 4+ contactors, ensuring adherence to project
timelines and delivering successful outcomes
• Developed expert-level knowledge of 40 simultaneous yearly consulting projects, providing
valuable insights for planning documents, scope, and budgets


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