Highly accomplished and results driven customer success professional with a proven track record in relationship management and driving business growth. I have experience working for large companies as well as start-ups and enjoy the opportunity to learn and grow every day. I would describe myself as someone who always gives my best effort and works with integrity.
MS in Engineering Management. Focused on the business side of the tech industry.
– Spearheaded the successful management of 20+ high-value customers concurrently, maintaining a 90%+ implementation success rate
– Collaborated effectively with sales and delivery teams, accelerating opportunities, and driving closures, resulting in $1M+ additional sales
– Acted as a trusted advisor to senior leadership, executing high-priority account strategies that contributed significantly to revenue growth
• Developed and executed onboarding and project success plans for 25+ customers, resulting in increased customer satisfaction and retention
• Led the execution of pilot-level product adoption plans, resulting in $150,000+ of additional sales from existing customers
• Identified and engaged with key business contacts, understanding their business and technology priorities to align solutions effectively
• Conducted 5 bi-weekly meetings with clients and vendors to coordinate objectives with field operations
• Helped develop and oversee budget and capital planning objectives for 10+ clients
• Managed and guided cross-functional teams of 4+ contactors, ensuring adherence to project
timelines and delivering successful outcomes
• Developed expert-level knowledge of 40 simultaneous yearly consulting projects, providing
valuable insights for planning documents, scope, and budgets
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
