Customer Service Professional

Rate, USD
$30 / hour
Work schedule
Full Time,
Language skills
English
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About me

An account services, customer relations specialist able to be proficient in both independent and group settings. Strong skills in time and organizational management. Agricultural, Healthcare, Military and Chemical experience. Key skills include the following:
• Team Interfacing
• Account Billing
• Training Facilitation
• Account Management
• Community Involvement
• Scheduling
• Event Planning
• Client Services
• Order/PO Processing
• Pricing/Quoting




Education

2000-2004 Bachelors degree @ University of Missouri - Columbia

Experience

March 2021 Seed service advisor @ Bayer

Bayer Crop Science – A division of Bayer, St. Louis, MO ​ 2021 – Present
Provides a range of products and services to enable sustainable agriculture for farmers worldwide.
Seed Service Advisor
• Responsible for the Product Supply relationship with Retail, Seedsman and Grower customers for assigned accounts and strengthening relationships in a proactive, intentional way.
• Analyze account history and build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account and Bayer business targets.
• Influence account behavior in support of Sales and Operational business plans including influence-to-take in non-optimal scenarios, adopting new processes, tools and systems.
• Provide information on order, supply availability, timing, deliveries, updates on products, marketing and operational programs.
• Understand the Region’s supply needs and position partnering cross-functionally to optimize orders and product deliveries to meet marketing timing needs and Bayer business targets.
• Manage research, resolution, documentation and communication for complaints and errors; Collaborate with Customer Operations for resolution of transactional requests.

Oct. 2019 - March 2021 Program Manager @ Boeing distribution services

Boeing Distribution Services, Inc.- A Division of Boeing St. Louis​ 2019 – 2021
Boeing Distribution Services stocks over 1 million parts numbers and offers service to both commercial and defense customers.
Program Manager
• Receive and process military customer PO’s via Exostar portal and then enter in to HPCS or Cardex ERP system depending on customer.
• Customer liaison for large military customer in which I managed their contact with Boeing and facilitated making sure orders were shipped out in a timely manner.
• Respond to customer inquiries and provides information regarding Boeing products, services, processes and operations.
• Interfaces with internal and external organizations (e.g. engineering, suppliers and customers) to facilitate Supply Chain Support.
• Process transfer PO’s between various internal warehouses across the country.

2017-219 Account Soecialist @ Laird Performance Materials

Laird Performance Materials, St. Louis, MO​​​​ 2017 – 2019
Laird Performance Materials creates electronic device protection solutions including EMI suppression and thermal management materials, structural and precision metals and multi-functional products.
Account Specialist
• Receive and process customer inquiries related to pricing. Work with engineering and manufacturing location to determine appropriate pricing for customer specific items.
• Work with global CSRs and Inside Sales Engineers to promote and service Client and Client’s Contract Manufacturers.
• Consult with clients after sales to resolve problems and to provide ongoing support. Answer customers’ questions about products, prices, availability, product uses, and credit terms. Recommend products to customers, based on customers’ needs and interests. Coordinate customer drawings and spec with inside/field sales so as to meet specific customer needs.
• Forecast Client and Contract Manufacturers demand utilizing the customer’s forecast and importing into ERP.
• Coordinate responses from Laird sites including Supplier Surveys, RoHS, TTR, BCP, and Client Global Hub, Conflict Minerals, HTS Codes and respond to Client Supplier Update.
• Manage customer quote requests within SalesForce CRM platform.

2017-2017 Lease administrator @ THF Management

THF Management Group, St. Louis, MO​​​​ 2017 – 2017
THF Management develops, owns, and manages retail and commercial real estate, primarily shopping centers anchored by big-box stores.
Lease Administrator
• Performing CAM (Common Area Maintenance) & Insurance and Tax Reconciliations for tenants.
• Maintaining real estate tax database and monitoring tax assessments.
• Responding to tenant billing disputes and audits.
• Processing lease documents.
• Reconciling tenant accounts using the Skyline database.

2012-2016 Account Specialist @ Eastman Chemical Company

Eastman Chemical Company, Solutia, Inc., St. Louis, MO​​​2012 – 2016
Eastman Chemical Company (NYSE: EMN) – A $9.1 billion global specialty chemical company producing a broad range of products primarily in the construction, transportation, energy, and manufacturing markets. Employees 14,000 people around the world.
Solutia Inc. – A $2 billion global market-leading producer of performance materials and specialty chemicals. Acquired by Eastman Chemical, June 2012.
Performance Films –
Account Specialist for Gila Brand Window Film​​​​2014 – 2016
Managed high volume accounts for the Performance Films retail brand of window film, Gila Film.
• Managed and updated orders as well as shipping and inventory data on external customer portals.
• Interfaced closely with the sales team on a daily basis to ensure order accuracy, and to monitor sales numbers.
• Worked with scheduling and production to ensure OTD.
• Processed export documents for orders shipping to Mexico and Canada.
• Provided backup for the Billing Specialist including freight charges, and billing Canadian customers.

Performance Films –
Strategic Account Specialist – Customer Service ​​​2013 – 2014
Managed high volume accounts for Performance Films North America Distributors and top 135 domestic customers, all maintained on SAP.
• Managed Performance Films Canadian Distributor – created customs documents needed for international shipping.
• Monitored any lost sales within the Performance Films division and communicate with supply chain and production.
• Facilitated interactive training sessions to educate CSR’s on new hire guidelines, product knowledge, technology, warranties and company policies.
• Developed working relationships with customers via phone and email.
• Interfaced with appropriate salesperson and credit representative to ensure orders are processed before shipping times expire.

Performance Films – Customer Service Specialist ​​​2012 – 2013
Responsible for receiving and managing customer inquiries including, pricing, product knowledge and product availability.
• Entered, processed and maintained orders that are called, emailed or faxed in by customers – including entering any replacements, credits or debits.
• Worked with appropriate sales rep and credit rep to make sure orders are entered and delivered to warehouses before cut-off times to ensure same day shipments.
• Established working relationships with NA Dealers as well as the Inside and Outside Sales representatives.
• Assisted with the returns process by maintaining the Sharepoint customer complaint site and processing return invoices.
• Maintained working relationship with distribution centers, including plant and warehouse managers.​


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