Customer Support

Rate, USD
$20 / hour
Work schedule
Part Time,
Language skills
English
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About me

Self-starting, results-oriented professional with a strong educational background and proven sales, administrative, and operational experience within the music/entertainment, logistics, and event industry. Collaborative communicator continually focused on building relationships with clients and employees across all organizational levels to drive positive change.




Education

Aug 2014/May 2018 Bachelor's @ Belmont University

Experience

Jan 2022 Event Coordinator @ 1871

At 1871, I provide administrative and event support to the Director of Events and Events Manager, organizing the company calendar and promoting and executing internal and external events. In my first year, I successfully planned the 10th Birthday Party with a budget of $25k, demonstrating my ability to deliver high-quality events while staying within budget.

Aug 2020/Dec 2021 Associate Operations Coordinator @ CH Robinson

As an operations representative at CH Robinson, I provided outstanding customer service to internal and external customers and carriers by tracking and tracing shipments, making pick-up and delivery appointments, and communicating to help resolve issues and ensure on-time departures and arrivals.

Jan 2020/Aug 2020 Temp Worker @ City Staffing

During my time as a temporary associate at City Staffing, I executed inventory management duties, purchased supplies, and inputted data into an MS Excel spreadsheet. I also aided in organizing the company calendar through Outlook and updated expense reports, demonstrating my ability to handle multiple tasks and projects simultaneously. I was assigned by the CEO to complete research projects involving potential partnerships and presented $4M corporate airline contracts to the director of operations and CEO.

May 2018/Dec 2019 Licensing Associate I/II @ ASCAP

In consecutive roles, identified unlicensed music users and educated them on ASCAP policies and required permission for public use of music. Researched leads and cold called businesses to drive the sale of performing rights licenses; followed up with business prospects. Acted as liaison between music users and copyright owners.
• As licensing associate I, handled more than 450 accounts per week.
• As licensing associate II, entrusted with a higher sales goal by senior management
and resolved defaulted accounts – closed a $5K file.


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