Experienced Operations and Project Manager with a demonstrated history of working in the health care and banking industry. Strong versatile professional skilled in Budgeting, Sales, Sales Operations, Contract Negotiation, Project Management, Operations Management, Public Speaking, Training, Professional Development, and Management.
ead Project Manager and Implementation Specialist for ReNewal reprocessed products for the Great Lakes region
• Work with internal sales, operations, and management to help execute signed contracts thus implementing over 200 reprocessing programs across dozens of hospital networks nationwide
• Implemented reprocessing programs generating over $100,000,000 in revenue for Medline ReNewal since 2019 simultaneously helping each facility save tens of thousands of dollars compared to OEM devices
• Present findings from assessments with hospital leadership and clinicians to design custom programs in Operating Room, Electrophysiology Lab, Sterile Processing, Receiving and other units throughout facility
• Lead clinical education for OR and EP lab staff including physicians, nursing staff, surgical techs, and hospital administration to overcome objections and ensure program compliance and facilitate collections growth
• Oversee 18 Field Service Collection Technicians in 6 states; set schedules and routes that simultaneously work for our customers, the Techs, and is logistically the most cost-effective option for Medline
• Use knowledge of Field Services to implement new cost savings measures with respect to shipping supplies and processes, resulting in Medline ReNewal saving thousands of dollars in material and labor costs
• Supervisor and Project Manager for all internal and third-party fulfillment and shipping operations
• Fostered key relationship with primary third-party vendor, scrubbing all third-party data, negotiating all projects on behalf of HAHC; ensured vendor company adhered to strict deadlines with multiple projects at once to meet all client targets
• Directly managed team of over 15 full time and seasonal Fulfillment Specialists
• Increased productivity by converting inventory management from a manual to an electronic process; put in place new quality control checks and error logs, bringing shipping errors to an all-time low
• Helped company successfully grow by shipping over 750,000 kits in 2018 compared to 520,000 in 2017
• Renegotiated contract with USPS resulting in company saving over $150,000 on postage in 2019
• Created new field lead mining project that has since been rolled out nationwide within Stericycle; resulting in over 1,400 customer opportunities in the Northeast alone from Fall 2016 to Summer 2017
• Assigned account representative for all company transportation centers in the Northeastern United States; worked as a single point of contact when opportunities arose with new and existing customers
• Collaborated with upper management and transportation supervisors to find new ways to improve field involvement; consistently trained field representatives on how to uncover opportunities specific to their facility, thus helping the company from both an operations and profitability standpoint
• Marketed and sold Stericycle services ranging from OSHA compliance tools to pharmaceutical and medical waste disposal; specialize in working closely with larger multi-site customers
• Worked at eight different branches throughout Chicagoland, assisted in growing P&L and helped branches be consistently in the top 10% in the nation for customer service rankings
• As a result, promoted from Personal Banker to Assistant Branch Manager in December 2012
• In management roles oversaw daily operations of teams ranging in size from 3 to 9 members; coached teams on branch operations, government regulations, and sales tools/techniques helping them grow within their roles
• Partnered with various loan officers, financial advisors, business bankers, and private client bankers to help further relationships, resulting in branch originating 50% more loans in 2012 than in 2011 and increasing balances by 25% in 2013
• Analyzed monthly branch sales scorecards for possible opportunities; discussed findings with team to grow P&L
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
In my first 3 months at Dupont Practice Management, I developed a system to take insurance claims rejections down from 151 to less than 15. This was sustainable and rejection numbers remain below 15 currently.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
