Property Manager

Provided current and prospective residents with the best customer service to retain residents and lease properties. After the promotion, my responsibilities were to assist in managing all aspects of the building’s occupancy and maintenance, communicate with residents regarding property-related issues, and collect rent payments, lease violations, evictions, and collections.
Accomplishments: I was recognized as one of the top 3 leasing consultants in the company and got 100% on all the mystery shops. I was promoted to Assistant Property Manager in 2015.

Manage financial activities for rent collection, rent increase, late payment, check returns, lease violations, and evictions. Maintain resident records for leases and renewal offers, security deposits, and utility bills. Develop new leasing and marketing strategies to attract new tenants. Assisting CM in employee recruitment, training, and performance. Assisting CM in annual budget preparation and inventory management according to established policies. Assisting CM with partners/investors calls. Assisted with property tours with brokers and investors.
Accomplishments: Completed the ACM Development Program in 2020, and I was the Winner of the Milly Award for the best Assistant Community Manager of the Year Nationwide.

Manage financial aspects of operations for the assigned community that contribute to the business goals. Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value. Ensure the community maintains brand standards including property presentation, marketing, office and model appearance, and associate appearance. Oversee pricing and occupancy strategies. Oversee administration and completion of the resident renewal move-in and move-out process. Maintain accurate and in-depth knowledge of community inventory, pricing, and availability as well as general knowledge of competitors. Assist in the preparation of the community budget. Provide thorough and strategic monthly forecast, monthly operating report, and executive summary of operations. Manage the performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling, and training); make decisions regarding hiring or termination of community associates. Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations. Review and approve, or submit for approval, all contracts within the limits defined by Mill Creek Residential budget authority levels. Anticipate and communicate significant departures from the budget immediately and in accordance with company policy and standards. Partner with community Service Manager to review and recommend capital improvements and capital programs for expense management. Address and complete all other duties as assigned. Onboarding of new employees ensuring 100% compliance with training. Lead weekly calls with partners and asset management regarding leasing and property operations. Update Smartsheet with weekly reporting during due diligence through disposition.
Accomplishments: Reached 96.88% occupancy and 98.43% leased in 9 months, with no evictions/delinquency. Overall satisfaction of 4.7%. Winner of the Milly Award for the Community with the Best Gross Profit Per Home Nationwide in 2021.