Property Manager

Rate, USD
$43 / hour
Work schedule
Full Time,
Language skills
English, French, Spanish
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About me

I am a motivated and solution-oriented Property Manager with 4 plus years of experience in Miami-Dade & Broward, FL. Hands-on career-minded Leasing Consultant promoted to Assistant Community Manager, and later Community Manager, with a proven ability to provide proactive financial, training, and managerial leadership.
As a newly promoted Community Manager with 10 plus years of experience in the multifamily industry, leading teams from lease up through disposition for three Mill Creek Residential assets, currently looking for new challenges and advancement opportunities that allow me to demonstrate my skillset within organizational leadership, team building, coaching, facilitation, client/vendor relations and performance enhancement and customer service satisfaction.


Professional area



Education

09/1998-07/2003 Bachelors Degree @ UNIVERSIDAD DE ORIENTE | SANTIAGO DE CUBA, CUBA

Information and Technology
Graduated with honors.

09/2003-07/2006 Associate Degree @ UNIVERSIDAD COMPLUTENSE DE MADRID | MADRID SPAIN, MADRID

Sales and Public Relations
I also graduated with other different associate degrees such as Speech and Communication, Sociology, and Psychology of Sales.

05/2012 Notary Public @ FLORIDA DEPARTMENT OF STATE | MIAMI, FL

Renewed my License until 07/2025

05/2008 French @ ALLIANCE FRANCAISE | SANTIAGO DE CUBA, SANTIAGO DE CUBA

Completed all the courses, graduated from the Alliance Français, and worked in Public Relations from 2004 until 2008 between Cuba and Spain.

08/2014 Real Estate @ FLORIDA REAL ESTATE SCHOOL | MIAMI, FL

MILL CREEK UNIVERSITY | DALLAS, TX
ACM DEVELOPMENT PROGRAM | 07/2020
Completed Financials. HR & Leadership. Service & Risk. Sales & Marketing.


Experience

08/2013-12/2017 LEASING CONSULTANT - ASSISTANT COMMUNITY MANAGER @ ASSOCATED STATES & FAIRFIELD RESIDENTIAL.

Provided current and prospective residents with the best customer service to retain residents and lease properties. After the promotion, my responsibilities were to assist in managing all aspects of the building’s occupancy and maintenance, communicate with residents regarding property-related issues, and collect rent payments, lease violations, evictions, and collections.
Accomplishments: I was recognized as one of the top 3 leasing consultants in the company and got 100% on all the mystery shops. I was promoted to Assistant Property Manager in 2015.

12/2017-02/2021 ASSISTANT COMMUNITY MANAGER @ MILL CREEK RESIDENTIAL

Manage financial activities for rent collection, rent increase, late payment, check returns, lease violations, and evictions. Maintain resident records for leases and renewal offers, security deposits, and utility bills. Develop new leasing and marketing strategies to attract new tenants. Assisting CM in employee recruitment, training, and performance. Assisting CM in annual budget preparation and inventory management according to established policies. Assisting CM with partners/investors calls. Assisted with property tours with brokers and investors.
Accomplishments: Completed the ACM Development Program in 2020, and I was the Winner of the Milly Award for the best Assistant Community Manager of the Year Nationwide.

02/2022-CURRENT COMMNUNITY MANAGER @ MILL CREEK RESIDENTIAL

Manage financial aspects of operations for the assigned community that contribute to the business goals. Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value. Ensure the community maintains brand standards including property presentation, marketing, office and model appearance, and associate appearance. Oversee pricing and occupancy strategies. Oversee administration and completion of the resident renewal move-in and move-out process. Maintain accurate and in-depth knowledge of community inventory, pricing, and availability as well as general knowledge of competitors. Assist in the preparation of the community budget. Provide thorough and strategic monthly forecast, monthly operating report, and executive summary of operations. Manage the performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling, and training); make decisions regarding hiring or termination of community associates. Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations. Review and approve, or submit for approval, all contracts within the limits defined by Mill Creek Residential budget authority levels. Anticipate and communicate significant departures from the budget immediately and in accordance with company policy and standards. Partner with community Service Manager to review and recommend capital improvements and capital programs for expense management. Address and complete all other duties as assigned. Onboarding of new employees ensuring 100% compliance with training. Lead weekly calls with partners and asset management regarding leasing and property operations. Update Smartsheet with weekly reporting during due diligence through disposition.
Accomplishments: Reached 96.88% occupancy and 98.43% leased in 9 months, with no evictions/delinquency. Overall satisfaction of 4.7%. Winner of the Milly Award for the Community with the Best Gross Profit Per Home Nationwide in 2021.


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