Customer Service Representative

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

With over 5 years of experience in customer service, I have honed my skills in providing exceptional support to clients from diverse backgrounds. My strong communication and interpersonal abilities have allowed me to effectively resolve customer inquiries and concerns, resulting in high satisfaction ratings and customer loyalty. I am proficient in using various customer service software and am well-versed in best practices for maintaining a positive customer experience. My dedication to delivering top-notch service has consistently contributed to the success and reputation of the organizations I’ve worked for.

Professional area


2011-2014 Diploma @ Camino Nuevo Charter Academy


May/2022- Present Customer Service Rep @ Rose Tarlow Melrose House

Work with multi-line show rooms and design team to ensure deadlines are met
Provide clients and showroom with information on orders
Project management
High level of communication and active listening skills
Discretion when handling sensitive and private customer information
Execute strong attention to detail
Process payments when received
Monitor lead times and inventory levels
Process orders and requests for cuttings
Monitor reserves in system for pending purchases
Provide cross-functional support
Assist with preparation of internal and external requests

November/2021-April 2022 Office Lead @ H&R Block

Receptionist duties

Client retention

Data entry/ data confidentiality

Lead the office from the front desk, providing multi-line phone coverage

Answer phone calls, take messages and redirect calls

Serve as a point of contact for onsite client concerns

Ensure schedule is properly set

Lead daily activities to ensure that all office work is completed according to deadlines

Lead daily huddles and communicate essential information

Match clients with the best-suited tax professional for their unique tax needs

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

December 2020- November 2021 Assistant Manager @ Sameday Health

Checking in clientele
Customer support/client retention
Maintain secure and confidential patient files
Data entry
Keeping record of lab results
Processing samples
Troubleshooting software issues
Navigating internal software
Administrative support
Monitor marketing strategies
Provide exceptional customer service to promote and maintain a positive environment
Create schedules based off business needs

August 2020-November 2020 Account Manager (Temp) @ Nicole Lee Inc

Managed e-commerce sales and website

Create shipping labels and process sale invoices
Provide customer service over the phone and through emails
Work with warehouse to ensure packages went out in a timely manner
Maintain customer database by updating profiles and notes
Authorize wholesale licenses
Assist with product promotion
Monitor website traffic
Analyze sales data /shipments

February 2016 - June 2020 Store Manager @ Lovisa

Multitasking in a high stress environment. Styling customers with on brand jewelry, as well as participating in store wide competitions. Understanding the importance of being informed with sale trackers, maintaining high numbers, and properly closing a sale. Assisting region in finances and working close with district management.

Skills :

Setting/Coaching to achieve customer service and sales targets
Leading a team
Providing personalized customer service
Customer relationship management
Performance management
Recruit and train staff
Conflict resolution

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