With over 5 years of experience in customer service, I have honed my skills in providing exceptional support to clients from diverse backgrounds. My strong communication and interpersonal abilities have allowed me to effectively resolve customer inquiries and concerns, resulting in high satisfaction ratings and customer loyalty. I am proficient in using various customer service software and am well-versed in best practices for maintaining a positive customer experience. My dedication to delivering top-notch service has consistently contributed to the success and reputation of the organizations I’ve worked for.
Work with multi-line show rooms and design team to ensure deadlines are met
Provide clients and showroom with information on orders
Project management
High level of communication and active listening skills
Discretion when handling sensitive and private customer information
Execute strong attention to detail
Process payments when received
Monitor lead times and inventory levels
Process orders and requests for cuttings
Monitor reserves in system for pending purchases
Provide cross-functional support
Assist with preparation of internal and external requests
Receptionist duties
Client retention
Data entry/ data confidentiality
Lead the office from the front desk, providing multi-line phone coverage
Answer phone calls, take messages and redirect calls
Serve as a point of contact for onsite client concerns
Ensure schedule is properly set
Lead daily activities to ensure that all office work is completed according to deadlines
Lead daily huddles and communicate essential information
Match clients with the best-suited tax professional for their unique tax needs
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Checking in clientele
Customer support/client retention
Maintain secure and confidential patient files
Data entry
Keeping record of lab results
Processing samples
Troubleshooting software issues
Navigating internal software
Administrative support
Monitor marketing strategies
Provide exceptional customer service to promote and maintain a positive environment
Create schedules based off business needs
Managed e-commerce sales and website
Create shipping labels and process sale invoices
Provide customer service over the phone and through emails
Work with warehouse to ensure packages went out in a timely manner
Maintain customer database by updating profiles and notes
Authorize wholesale licenses
Assist with product promotion
Monitor website traffic
Analyze sales data /shipments
Multitasking in a high stress environment. Styling customers with on brand jewelry, as well as participating in store wide competitions. Understanding the importance of being informed with sale trackers, maintaining high numbers, and properly closing a sale. Assisting region in finances and working close with district management.
Skills :
Setting/Coaching to achieve customer service and sales targets
Leading a team
Providing personalized customer service
Customer relationship management
Performance management
Recruit and train staff
Conflict resolution
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
