Customer Service Representative

Rate, USD
$15 / hour
Work schedule
Full Time, Contract, Part Time, Temporary,
Language skills
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About me

My experience is quite straightforward, I have extensive knowledge in all
aspects of sales, retail, marketing, customer service, administrative
experience, and warehouse. Furthermore, I’m well equipped and have had the
privilege in the knowledge of training, and working in a team in various
settings. I am also accustomed computer to technological skills and various
strategic skills. I am quite adaptable and flexible through problem-solving and
critical thinking


10/2019 High School Diploma/GED Equivalent @ Academy of Achievements


08/2022 - 07/2023 Warehouse Associate @ Elliott Electric Supply

Responsible for all aspects of warehouse functions including the storing,
handling, receiving, shipping, and preparing of products for customer delivery
or pick up, while maintaining the warehouse in a safe and orderly fashion
. Able to read/match orders on shipping tickets to items picked
Including unloading and checking incoming shipments, and also handling inbound,
and outbound freight
. Experience in Shipping, Receiving, Order Selecting, and Non-Climate Controlled
. Prepared orders by processing requests, pulled materials from the warehouse,
packed boxes, and prepared shipments.
Used scanners to quickly locate and track items in the warehouse.
Operated pallet jacks to safely transport goods from the warehouse to the
shipping area.
Recorded information, shortages, and discrepancies to keep records current and
Collaborated with team members to achieve daily pick and pack goals. Used hand-held devices and computers to record and monitor inventory levels and
completed audits to uncover and address inaccuracies.
Kept a tidy and organized warehouse to comply with cleanliness standards.
Wrapped pallets in shrink wrap prior to loading.
Inspected and verified orders before shipping them to customers for accurate

08/2023 - 01/2022 Warehouse Fulfillment Associate @ Amazon

Get customer orders ready and pack them up. Load boxes into trucks for
shipment. Use scanners
to read bar codes on products. View prompts on screens and follow the directions
for some tasks.
Troubleshoot problems, and ensure product meets quality requirements. As well as
numerous other job requirements.

09/2020 - 12/2021 Outbound Customer Service Representative @ Salelytics

The goal of this company was to make outbound phone calls to existing customers
to help them grow their business and inform the customers of the eligibility,
and benefits
It taught me technological, computer skills, and communication skills.
Made outbound lead follow-ups to potential and existing customers by telephone
land email to qualify leads and sell products and services.
Contacted customers after the sales process to drive ongoing customer
satisfaction and resolve issues and complaints.
Scheduled introductions and meetings for sales and assigned leads to encourage
timely follow-up.
Helped large volume of customers every day with positive attitude and focus on
customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor.
Adhered to company policies and scripts to consistently achieve call-time and
quality standards.
Responded to customer calls and emails to answer questions about products and
Documented and detailed calls and complaints using the call center’s CRM
Detailed payment options and explained price, receipt and billing details to customers.

08/2019 - 02/2021 Team lead sales associate representative @ Conns Homeplus

The primary duty of a Sales Associate is to promote a company’s products or
services through excellent customer service
. They welcome customers, guide them through the products, answer questions, and
ensure guests have a pleasant experience To Furniture, appliances, and
prepared in qualities, and values
. Challenges, but it associated me with working firsthand with a team daily to
reach a goal and developing skills to promote and connect with customers to
generate exceptional shopping experiences
. Handled cash register operations and customer transactions to process payments.
Participated in store meetings and product training sessions to understand and
sell items.
Maintained store visual standards by setting up window and interior displays to
merchandising guidelines.
Answered customer questions about products and services, helped locate
merchandise, and promoted key items.
Worked closely with other departments to understand the full scope of available
offerings and provide top-notch salesmanship to customers.
Greeted customers and offered assistance with selecting merchandise, finding
accessories, and completing purchases.
Built relationships with customers and the community to promote long-term
business growth.
Worked with sales team to collaboratively reach targets, consistently meeting or
exceeding personal quotas.
Increased sales with the execution of full sales cycle processing from initial
lead processing through conversion and closing.

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