Information Technology College Graduate
• 9+ years Supply Chain Logistics and Warehouse experience working with manufacturing companies.
• Troubleshoot technical issues requiring strong verbal and written communication skills.
• Experienced with ERP tools for manufacturing companies.
• Knowledge of ticketing tool.
• Hardware troubleshooting.
• Support the installation, configuration and administration of hardware, software and operating systems.
• Basic knowledge of computer hardware and software
• Problem solving and investigation skills.
• Maintain inventory of IT equipment
• Helping employees with technical issues
• Fulfilling e-commerce & distributor orders
• Worked in team office setting to achieve goals, build strong relationships, and deliver exceptional service.
• Compare data with source documents, re-enter data in verification format to detect errors.
• Filed completed documents in organized locations.
• Locate and correct data entry errors, report issues to supervisors.
• Maintain detailed logs of activities and completed work.
• Compile, sort and verify accuracy of data before entered.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
• Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
• Used ServiceNow ticketing systems to manage and process support actions and requests.
• Performed data entry with meticulous accuracy resulting in consistently managing flights out on time.
• Collaborated with diverse warehouse staff to ensure products were shipped out on correct flights.
• Assist with development and revisions for documentation process.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Created reports to provide insights into logistics operations and performance.
• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records and chronologies of entry activities.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Organized, sorted, and checked input data against original documents.
• Gathered data from multiple sources and programs.
• Located and corrected data entry errors and reported to management.
• Kept track of department performance data in order to spot and avoid potential problems.
• Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
• Established transportation cost standards and shipping practices that were both cost-effective and efficient.
• Worked closely with Supervisor to reduce the number of defective items in storage and shipments.
• Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
• Contacted customers to confirm and coordinate delivery times prior to delivery.
• Trained
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Support the installation, configuration and administration of hardware, software and operating systems.
• Processed and entered customer orders into database, provided proactive customer service for accounts.
• Managed system support functions to set priorities and service level expectations.
• Liaised between warehouse personnel and customers to facilitate accounts and operational needs.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.