Customer Service

Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
• Jotted down customer orders and promptly delivered food and drinks
• Removed dishes and glasses from tables or counters to take to the kitchen for cleaning
• Swept and mopped floors and removed trash
• Cleaned and sanitized hands and surfaces.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Stocked shelves according to planograms
• Assisted customers with locating items and finding prices
• Greeted customers and engaged in conversation to assess needs
• Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Answered questions about store policies.
• Prevented store losses by monitoring guests and changing rooms.
• Organized and faced products on shelves and in displays to comply with merchandising standards.
• Utilized POS system to process cash, credit card, mobile pay transactions, and refunds.

Operated multi-line telephone systems to answer incoming calls and accurately direct callers to appropriate employees.
• Checked visitors in and directed or escorted to appropriate departments and personnel.
• Used sign-in system and other check-in procedures to track visitors on premises.
• Maintained cleanliness and organization of public area and conference rooms.
Transcribes phone messages and relayed to appropriate personnel.
• Resolved customer problems and complaints.
• Scheduled appointments, maintained and updated appointment calendars.
• Greeted incoming visitors professionally and friendly.
• Responded to inquires from callers seeking information.

Sorted pallets and containers to transport onto sales floor for stocking.
• Stocked shelves during store hours, maintaining clean and presentable work areas.
• Disposed of damaged or defective items
• Cleaned display cases, shelves and aisles
• Arranged and display merchandise
• Recommended, select and help locate and obtained merchandise based on customer needs and desires.
• Checked shelf labels for each item for pricing accuracy.
• Answered customer questions and provided detailed product information.
• Collaborated with backroom and receiving team.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.