Customer Service Representative

Rate, USD
$19 / hour
Work schedule
Full Time,
Language skills
English, Spanish
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About me

I contributed problem-solving, communication, and inbound call handling toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong time-management talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

Professional area


08/14 - 05/18 High School Diploma @ Jefferson High School
2018 Some College @ Skyline College

I have some college education but due to some unexpected life events I was forced to put a pause to my studies. I was going to major in Psychology and I plan on going back as soon as I have the opportunity to do so.


03/23- present Customer Service Representative @ Chasesource

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information

07/22-02/23 Represntative @ Worth Finance Corp

Help with customer concerns, receive loan applications, refinance loans, collect payments, solicit customers, filing personal documents.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

04/22-07/22 Sales Associate @ Diamond AdvanEdge

Managing training position, field work, selling new phone lines, helping customers transfer from their current couriers, opening new accounts, selling internet and cable bundles.
Managed customer accounts to secure customer satisfaction and repeat business. Used customer insights to develop innovative sales strategies to increase sales. Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

02/19-04/22 Security Guard @ Allied Universal

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Acted quickly during emergency situations to reduce opportunity for damage and injury. Reported suspicious activities and persons to law enforcement.

03/19-12/19 Sales Associate @ David's Bridal

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance. Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Provided positive first impressions to welcome existing, new, and potential customers. Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

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