I am a highly motivated and quick learning individual with many years of experience managing and growing accounts in the Fintec industry for close to 6 years. I managed both small and large sized accounts. I specialized with providing white glove service to all customer regardless of the size of the account as well as communicate effectively with all executive levels.
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Collected customer information and analyzed customer needs in order to recommend potential products or services to management.
Resolved customer issues quickly to recapture customer loyalty and prevent lost sales. Addressed customer inquiries and concerns using extensive product knowledge. Provided accurate, valid and comprehensive information using appropriate methods and procedures.
Managed customer pain points while following company procedure.
Liaised with customers online and by phone.
Engaged with customers to better understand needs and requirements and find appropriate solutions.
Worked closely with customers to uncover unique business needs and match client partners to relevant company offerings.
Followed up regularly with high-value customers to assess satisfaction and offer relationship-driven support.
Accurately answered clients account related inquires, often requiring in-depth troubleshooting and diagnosis.
Managed and provided all necessary customer services, supplier enablement, supplier support, and ongoing account support to meet contractual Service Level Agreements. Proactively managed vendor enablement campaigns and databases.
Educated clients on best practices and processes regarding accounts payable processing. Confidently led clients through conference calls and trainings.
Verified shipments against paperwork to minimize errors and company losses. Monitored inventory movement to maintain accurate records and smoothly correct discrepancies.
Processed damaged and returned products to obtain compensation from vendors for errors.
Participated in year-end inventory.