A dedicated professional with a passion for delivering exceptional customer service. With a dynamic background spanning various industries, I have honed my skills over numerous years to become a customer service specialist. My journey has equipped me with a diverse toolkit to cater to the needs of clients from all walks of life. I thrive on the challenges presented by the ever-evolving landscape of customer support and take pride in my ability to connect with individuals on a human level.
Provide visitors with information on exhibits. events. and maintain a welcoming and accessible space by providing exceptional customer service at all times. Staff front desk. assess quests needs. and connect quests to relevant on and of- campus resources. and complete duties as they arise. Front desk duties including: answering incoming calls/taking messages, directing calls to correct party. responding to and contacting quests via email. Plan and assist with gallery tours/ events and become knowledgeable about the artists and exhibition on view.
Responsible for delivering exceptional customer service to our clients and customers. Answering incoming customer inquiries via phone, email or chat. Providing accurate and timely information to customers. Resolving customer complaints and issues in a professional manner. Identifying customer needs and providing appropriate solutions. Maintaining up-to-date knowledge of company products, services and policies.
Provided an excellent customer service experience by greeting. listening, and assisting customers in exceeding their needs. Actively developed new customers and consistently strengthened existing customer relationships. Highlighted brand differentiation by maintaining a high-level of product knowledge and keeping up to date with market trends.
Set and achieved sales goals for both in-store and online with effective use of selling tools. Collaborated with team to keep departments customer ready, filled orders, stocked merchandise. price markdowns. Maximized sales and provided excellent customer service by demonstrating knowledge of products and promotions.