Lead Digital Content Developer

• Manage a portfolio of higher education partner clients with over nine programs, ensuring their satisfaction and fostering strong relationships.
• Create and maintain detailed processes and best practices for building and maintaining courses using various Learning Management System platforms, ensuring high-quality deliverables.
• Train and mentor a team of developers on the established processes, serving as the main point of contact and providing support whenever needed.
• Efficiently manage the workflow of day-to-day tasks, overseeing the successful delivery of over 92 eight-week and sixteen-week courses (over 300 live sections) across Spring, Summer, and Fall terms, including both A and B terms.
• Troubleshoot and resolve technical support tickets for live courses, ensuring minimal disruptions to the learning experience.
• Lead responsibilities such as reviewing and resolving issues identified by the front-end and back-end quality assurance teams, conducting pre-duplication and post-duplication checks for master courses to ensure high quality.
• Foster collaboration with cross-functional teams, including the Instructional Designer Manager, Lead Instructional Designer, Instructional Designer, Project Coordinator, Project Manager, and Media team, to ensure seamless productivity and foster innovation.
• Collaborate with the Wrike committee team, providing a content services perspective and contributing to the creation and maintenance of Wrike templates for the entire department.
• Developed a detailed workflow process for utilizing Wrike, successfully training the entire department on the process.
• Provided support to the accessibility team, including process creation, training, and implementation, to ensure all partner courses meet accessibility standards.
• Led a multi-national team of junior developers, fostering collaboration and integrating varying levels of experience and technical knowledge into cohesive efforts.
• Effectively communicated with team members to identify and resolve issues, applying best practices and ensuring smooth project execution.
• Actively participated in the interview process for content services developer positions.
• Strengthened communication skills through regular interactions with team members and stakeholders.
• Monitored project plans from conception to completion, identifying and proactively resolving obstacles, and ensure adherence to deadlines and quality standards.

• Basic HTML, CSS, JavaScript coding using cold coding and Adobe Dreamweaver, preparing and uploading content onto FTP server and Learning Management System platforms.
• New course builds, migration and maintenance including revisions, course sweeps, date updates and quality assurance.
• Supported translation team, uploading closed captions to videos, Camtasia, course builds in French, Portuguese and Spanish.
• Manual quiz/exam builds and using Respondus 4.0 Campus-wide.

• Collaborated on the layout design, proofing, and digital file preparation for press for two issues per month of The Ogemaw County Voice newspaper.
• Designed layout for quarterly newsletters/visitors guides for non-profit organizations, with sizes ranging from 4 pages to 92 pages.
• Created business identities and branding, including logo design, promotional materials, office forms, and WordPress websites.
• Cultivated and maintained strong relationships with clients who regularly sought my design services.
• Owned, operated, and maintained Toko 4700 press and finishing machines, such as folders and perfect binders, ensuring smooth production processes.