Experienced Digital Solutions Consultant with a proven track record at HMH (Houghton Mifflin Harcourt). Adept at designing and implementing customized digital solutions that enhance operational efficiency and user experiences. Leveraging technical expertise and a deep understanding of HMH’s digital products, I collaborate closely with clients to drive seamless integrations and provide expert guidance. With a passion for optimizing digital strategies, I thrive on fostering strong client relationships and delivering impactful solutions that empower businesses to thrive in the digital landscape. Let’s connect and explore how I can elevate your digital initiatives
Grade: 4.0Grade: 4.0
Activities and societies: The National Society of Leadership and Success Member, Alpha Sigma Lambda member, Dean’s List honoree, President’s List HonoreeActivities and societies: The National Society of Leadership and Success Member, Alpha Sigma Lambda member, Dean’s List honoree, President’s List Honoree
Skills: Presentation Skills · Databases · Business · Assortment Strategies · Account Management · Leadership Development · Interpersonal Skills · Project Management
• Collaborated with cross-functional teams to analyze client requirements and design tailored digital solutions, resulting in streamlined processes and improved user experiences.
• Leveraged in-depth knowledge of HMH’s digital products and platforms to provide technical guidance and support to clients, ensuring seamless implementation and integration into their systems
• Utilized data analytics and reporting tools to analyze user engagement patterns, helping clients identify opportunities for content optimization and driving data-informed decision-making.
• Managing the enrollment and licensing process for Amplify’s education software and services including digital onboarding for existing and new schools, and district subscriptions through cross-team collaboration of documentation and account investigation toward accurate implementation
• Support with internal communications and editorial content, assisting Communications leadership with curating and outreach of weekly, monthly, and other types of newsletters company-wide
• Created technical reports, external/internal process manuals and videos for products and services towards training materials, and conducted diagnostic evaluations to determine issues and create effective solutions
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and client engagement
• Ability to work in a dynamic team environment, manage strong internal customer and external vendor relationships, and have excellent communication skills
• Created strategic PR campaigns to address the specific needs of clients
• Implements innovative strategies to improve the firm’s processes and maximize customer lifetime value
• Performs comprehensive technical troubleshooting over the phone for clients to resolve issues quickly
• Creates process improvement efforts and manages projects that result in over 23% productivity increase
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
