I have 20+ years of accounting and customer service experience. This includes call center work as well as cash management, project, cash and general ledger reconciliations.
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Took calls from customers asking for help with account balances, invoice copies, credit card payments as well as submitting refunds for duplicate payments and open credits. Issued sales tax credits and reconciled customer projects and various general ledger accounts.
Posted and reconciled customer payments this includes wire/ach, credit card and checks which went through the automated system
Posted and reconciled cash
Invoice and Statement copies to the customers
Responsible for testing the new ERP systems to check for accuracy in postings to the customers and general ledger accounts