Operations Manager

• Multi-unit manager of a café concept unique to our account
• Developed new catering menus and programs
• Coach and train new employees and shift leaders
• Plan and execute events for students living on-campus
• Coordinating the making and delivering of catering orders
• Forecast expenses and profits for new menu items and catering menus
• Create and implement preparation and cleaning procedures
• Manage employee relations and performance improvement plans
• Produce marketing materials for events and new menus
• Engage with students and faculty to create greater bond with the school groups

• Recruiting for multiple companies in positions ranging from cashiers to store managers, accountants, administrative assistants, etc.
• Developing job postings, benefits packages, and performance standards for incoming employees
• Interpret HR laws and policies
• Coordinate events for multiple businesses and offices
• Coordinate executive schedules
• Assist HR manager in policy and procedure development
• Develop marketing materials for store openings and re-openings
• Manage vendor accounts, ensuring timely payments and cancellations when necessary
• Completing certification, licensing, and grant applications
• Manages all unemployment claims, filing protests and appeals
• Conducts audits on employee files, ensuring all compliance and legal documents are up to date
• Proctoring ServSafe exams and Subway Franchisee exams

• Decreased loss of product by thousands of dollars a month
• Participated in onboarding/hiring for multiple locations
• Mentored and counseled new managers
• Created schedule for management and crew
• Increased customer satisfaction by 20%
• Increased food quality reports by 35%
• Conducted maintenance reviews, averaging a 94% on formal, third-party reviews as a result

• Elevated restaurant ranking to the top 8% in the nation
• Devised new training standards and policies
• Implemented interviewing standards that increased retention rates by 43%
• Lead master class on writing schedules for new managers
• Constructed maintenance schedules and procedures
• Promoted and trained new managers
• Won best-maintained restaurant in the franchise for 3 years
• Averaged 100% on examinations
• Scheduled team members for trainings and regular shifts

• Lead the onboarding and hiring of 1,200+ students
• Spearheaded compliance records of 1000+ students; received a 100% on two large-scale compliance audits
• Structured orientation program for newly hired employees
• Developed training program for the Retail Onboarding Team
• Train new generalist employees and new onboarding team members
• Nominated for MSU Student Employee of the Year 2018-19
• Strategize recruiting techniques both internal and external to MSU
• Designed marketing materials for MSU Culinary Services
• Audit and maintain employee database
• Use HRIS’s (Access, PeopleAdmin, Acuity, I-9) to further operations