As a seasoned retail management leader with a proven track record of success over a decade long I have been able to lead, inspire and enhance teams, both small and large to exceed sales goals, demonstrate exceptional customer service and create a positive & forward thinking work environment. I believe in being an impactful leader, staying adaptable in every situation and remaining true to myself and my personal values.
Graduated with High Honors and landed on the Presidents List each semester.
Graduated with a 3.95 GPA
Led and supervised a team of 20 designers and sales associates, by providing clear direction, up- to-date training, and ongoing feedback to ensure a modern luxury customer experience along with efficient store operations.
Responded promptly and professionally to customer inquiries, concerns and complaints, and resolving issues in a positive manner to ensure customer retention.
Analyzed sales data and operational reports to identify trends, opportunities, and areas of improvement, by presenting insights to the management team and corporate leaders.
Encouraged a positive work culture by promoting teamwork, open communication, and a strong customer-centric approach among team members.
Collaborated with cross-functional teams, including sales, visual merchandising, and marketing, to align efforts and achieve collective business goals.
Contributed in managing the store’s budget, tracking expenses, payroll and optimizing operational efficiency to meet financial targets.
Demonstrated a strong understanding of product offerings, sales techniques and brand values, and served as a role model for the team.
Provided comprehensive administrative support to the Regional Manager including managing calendars, scheduling appointments, and coordinating meetings.
Organized and prepared regular scheduled reports and maintained the filing system.
Ordered all supplies for the office as well allocation to appropriate departments.
Submitted and reconciled expense reports as well as ensured all client records were up to date.
Recruited and set up job interviews for the Regional and Office Manager.
Played a key role in improving office processes and procedures, implementation of new tools and technologies to enhance efficiency.
Played an integral role in embedding strategic direction to the visual merchandising and store assortment.
Directed the inventory and sales floor planning in accordance with the retail merchandising standards and brand vision.
Captained training to discuss how to manage, monitor, and report weekly, monthly, and yearly sales.
Reviewed and analyzed store reports to make effective visual decisions to better present products to local clientele.
Implemented space planning reports, set guides, merchandise planners, core standards, and event executions.
Translated corporate directives, business plans, and strategies into a sales-driving environment.
Identified opportunities for professional growth within sales teams, operational systems, and merchandising presentations.
Led a team of 10+ professionals, securing store productiveness and forging top-notch business performance.
Managed the CEO’s calendar, scheduling meetings, appointments, and travel arrangements while prioritizing time-sensitive tasks.
Prepared and reviewed reports, presentations and documents for accuracy and coherence, ensuring alignment with the CEO’s vision and goals.
Coordinated high-level meetings and events by handling logistics, invitations, and materials to guarantee seamless execution.
Established/executed new processes for scheduling, proper file organization, and customer engagement company-wide.
Organized an effective filing management system to increase efficiency and maintain the confidentiality of documentation.
Facilitated communications and correspondence between the CEO, board members, and other internal departments.
Monitored supply inventory and nurtured customer & vendor relationships while acting as the office manager.
Incorporated a CRM tool for the entire company, trained team and integrated existing platforms for maximum utilization.
Managed the day-to-day store operations, including providing feedback and completing performance evaluations.
Trained employees on how to execute floor sets and maintain visual merchandising standards throughout the entire store.
Collaborated with team members and corporate partners to identify opportunities and develop strategic solutions.
Provided feedback to managers on the effectiveness of merchandising and operational plans and programs.
Created weekly schedules, performed general HR practices, and performed monthly audits
Oversaw and record the delivery of merchandise, compare records, and reported discrepancies to control any loss.
Monitored supply orders and ensured proper inventory management and stockroom organization.
Recruited potential talents, conducted interviews and conducted onboarding for newly hired employees.
Resolved employee and customer conflicts patiently, timely, and professionally.
Led, managed, and trained the visual merchandising teams in Park City UT and Portland OR locations.
Successfully achieved the reduction of employee turnover to almost nonexistent.
Used SAP software to set KPIs to ensure high productivity levels and gain an understanding of local clientele.