With a dynamic blend of 3 years as an accomplished insurance agent and over a decade of sales and sales management prowess, I bring a proven track record of consistently exceeding expectations. Recognized for setting and surpassing performance benchmarks, I have showcased exceptional client relationship skills, fostering rapport and delivering tailored solutions. Expertise in optimizing operational efficiency, driving revenue growth, and leading high-performing teams underscores my commitment to achieving outstanding results. My experience aligns seamlessly with roles demanding strategic vision, meticulous attention to detail, and a passion for elevating customer experiences. Energetic, results-driven, and dedicated to delivering excellence in every endeavor.
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Consistently recognized as the top sales performer among three office locationswith a track record of achieving the highest closing rate and production levelsover the past two years.
Increased personal premium production by 160% year-over-year.
Maintained the highest closing rate (36%) and customer satisfaction sincestarting in role.
Adept at fostering strong client relationships, providing tailored solutions, andeffectively communicating complex insurance concepts.
Proven ability to drive sales growth through strategic prospecting, impeccablecustomer service, and an in-depth understanding of insurance products.
Committed to maintaining the highest standards of professionalism, integrity, and excellence in the insurance industry.
A proven leader with an unwavering commitment to driving exceptional team performance and delivering unparalleled customer service.
Lead my district year-over-year in NPS scores that averaged 92.4% overall compared to district average of 81.7% overall.
Demonstrated mastery in aligning technical expertise with strategic vision, resulting in the consistent outperformance of district metrics across all areas.
Worked with each agent to discover strengths and weaknesses to find ways to best utilize each agent when scheduling and assigning tasks.
Created a collaborative work environment, cultivating professional growth, and ensuring optimal customer satisfaction.
Coached and mentored multiple agents and employees that went on to be in management roles throughout the store as well as outside of Best Buy.
Leveraging extensive experience to continue delivering impactful contributions and upholding the highest standards of operational and managerial prowess.
Worked with the other store managers to deliver consistent store performance through the entire year.
Worked with general manager to hire a diverse and talented group of agents that helped our store achieve district and market leading performance across all Geek Squad services.