Program Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Experienced Program Manager with a passion for technology, education and story-telling. I have a proven track record of implementing successful events and marketing campaigns, cross-functionally for large-scale organizations.


Professional area



Education

2011/2015 Broadcast Journalism @ Hampton University
2016/2017 Leadership for Creative Enterprises @ Northwestern University

Experience

2021/Current Program Manager @ Amazon

• Identified gap within selection for AMZN Global Stores and led build of features across engineering and design, which increased yearly revenue by $12.1MM through increased engagement and conversion
• Designed and implemented an egregious escalation playbook for high-level events which has resulted in 60% decrease in time-to-resolution
• Developed a Voice of Customer mechanism within my organization that has surfaces defects and assign action items which has led to a 20% decrease in Contacts Per Unit (CPU)

2018/2020 Sr. Program Manager @ Snow Companies

• Seamlessly transitioned 119 live events affected by the COVID-19 pandemic to well-attended and engaging virtual programs
• Developed evaluation methods to assess program strengths and identify areas for improvement that led to a 40% increase in attendance
• Created strategic email and social media marketing campaigns for 60 live events across the United States
• Identified industry trends and worked to successfully increase consumer engagement by 43% by developing topical-based programs
• Led the adoption of Salesforce CRM for my organization to continuously monitor data quality and integrity for executive decisions

2017/2018 Social Media Manager Intern @ Yelp!

• Created, curated, and managed all published content published for the Richmond Yelp! Elite Squad
• Organized and executed four monthly Yelp! Elite events attended by 40+ attendees across the region for frequent users of the application
• Monitored trends in social media and increased Instagram followers by 40% percent by leveraging trending topics and collaborating with local businesses


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