Experienced Program Manager with a passion for technology, education and story-telling. I have a proven track record of implementing successful events and marketing campaigns, cross-functionally for large-scale organizations.
• Identified gap within selection for AMZN Global Stores and led build of features across engineering and design, which increased yearly revenue by $12.1MM through increased engagement and conversion
• Designed and implemented an egregious escalation playbook for high-level events which has resulted in 60% decrease in time-to-resolution
• Developed a Voice of Customer mechanism within my organization that has surfaces defects and assign action items which has led to a 20% decrease in Contacts Per Unit (CPU)
• Seamlessly transitioned 119 live events affected by the COVID-19 pandemic to well-attended and engaging virtual programs
• Developed evaluation methods to assess program strengths and identify areas for improvement that led to a 40% increase in attendance
• Created strategic email and social media marketing campaigns for 60 live events across the United States
• Identified industry trends and worked to successfully increase consumer engagement by 43% by developing topical-based programs
• Led the adoption of Salesforce CRM for my organization to continuously monitor data quality and integrity for executive decisions
• Created, curated, and managed all published content published for the Richmond Yelp! Elite Squad
• Organized and executed four monthly Yelp! Elite events attended by 40+ attendees across the region for frequent users of the application
• Monitored trends in social media and increased Instagram followers by 40% percent by leveraging trending topics and collaborating with local businesses
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
